Fredeswinda Magramo

FREDESWINDA ‘Wendell’ CERDA MAGRAMO, MBA-- WORK EXPERIENCE EDUCATIONAL ATTAINMENT UNIT HEAD | 1 2016 – Present Mail Services & Logistics, Security Bank Corporation Ayala Ave., Makati City • Improved turnaround time and applicable costs on key processes by implementing a more systematic and efficient work area and processes • Established a more professional pool of service providers, either by training existing ones, or acquiring new providers, and making them responsive to the bank’s immediate needs • Created a more work-conducive spatial and cultural work environment • Built partnerships with various business groups in supporting projects to advance the business MASTERS IN BUSINESS ADMINISTRATION Ateneo Graduate School of Business Rockwell Drive, Makati City October 2008 EXECUTIVE ASSISTANT TO EVP | 03/2009 – 09/2016 Security Bank Corporation Concurrent: Executive Secretary to the Chairman, SB Cards Corporation (Subsidiary of Security Bank) Ayala Ave. Makati City • Created a more systematic and efficient work processes for improved efficiency • Maintained an organized and updated files, even establishing a digital library for old files for easy retrieval • Participated in various bank projects and events to advance the bank’s business • Kept the deliverables of subordinates up-to-date by keeping track on them • Well trained in travel and logistics-related projects • Prepared the credit card business segment report for submission to bank’s senior management • Prepared reports for presentation to the Board of Directors CUSTOMER SERVICE – FULFILLMENT | 01/2002 – 02/2009 SB Cards Corporation, Makati City • Participated in various projects to improve customer service and collections efficiency • Updated the Collections Manual of Procedures • Facilitated system enhancements for collections more accurate MIS. • Participated in Customer Service transition to paperless system A.B. PHILOSOPHY (Minor in English Studies) CUM LAUDE University of the Philippines Diliman, Quezon City October 2001 Skills Executive Support Office Administration Strategic Planning Customer Relations Management Project Management Negotiation Skills Documentation and Business Writing Coaching and Team Leadership Performance Management Logistics Management Event and Travel Management Contract Management Vendor Management Software Skills (MS Office 365)