Freddie Villacampa Jr

Curriculum Vitae PERSONAL INFORMATION Name Address Personal Information Freddie Villacampa Jr Cebu, Philippines Phone - E-mail - Nationality Age Linkend Filipino 26 www.linkedin.com/in/freddie-villacampa-/ Work Experience Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities July 2013 – Present Self-Employed - Cebu City, Philippines Freelance Virtual Executive Assistant Below are the brief responsibilities and services I offer but not limited to: • Email Management/Filtering • Setting up Autoresponders (Aweber, Mailchimp, Activecampaign) • Booking appointments with clients • Following up with clients/customers (sending thank you and other reminder emails) • Receptionist duties (answering occasional calls) • Calendar Management • File Management (organizing files using Dropbox, Google Drive etc) • Database building (eg. updating email or contact lists on CRM) • Research on certain topics for blogposts, newsletters etc • Personal errands • Hotel and Flight Bookings • Transcription (transcribing voicemail, video or audio, podcasts etc.) • Taking down minutes of meetings • Creating basic reports (reports on weekly tasks, deliverables, sales) • Preparing Slideshows (Powerpoint Presentations) • Liaison between you and other team members • • • • • • • • • • Recruitment (source for other team members like writers or graphic artists) Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube, Google+) Manage and update Social Media Accounts Manage Blogs Publish posts on Blogs (content provided by client) Filter and reply to comments on your blog Answering support tickets (with the use of Zendesk and freshdesk) Live Chat Customer Support Blog commenting (to increase links to your site) Participating in discussion forums or message boards Website development and maintenance Building an e-commerce store from scratch (Shopify and Woocommerce) Basic Graphic Designing Outbound Calling Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities April 2017 – Present Rain or Shine Golf / Eco Fishing Shop – Waukesha, USA E-commerce Store Virtual Assistant Help and assist the CEO of the company with ongoing day-to-day tasks to grow his eCommerce businesses. • Assist with uploading products to Shopify • Assist with editing and resizing product images • Basic graphic design • Rewriting product descriptions • Basic SEO • Uploading product feeds to Facebook • Editing and tweaking shopify store (Front page and product page) • Email customer service • Order management • Posting ads on social media • Responding to comments on social media • Live chat support Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities April 2017 – June 2017 Shobana LLC – Rowlett, USA E-commerce Store Active Campaign Specialist Responsible for creating email marketing campaigns to promote a product or service. Determines target audience, devises campaign, and launches email campaign to create buzz or generate leads for the business • • • • • • • • • • • • • • • • • • • Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities Create email marketing campaigns to promote products or services. Ensure marketing message is conveyed clearly and delivered properly to prospects. Ensure messages are sent in proper form and template. Proofread emails for clarity, grammar, and spelling. Develop a personalization strategy. Include specific graphics, incentives, and detailed descriptions. Review messages for brevity. Send messages to those who have opted in for messages. Ensure messages are mobile-friendly. Create database of emails for lead generation. Follow up on interested respondents. Purge non-deliverable email addresses and opt-outs. Include persuasive 'call-to-actions' in advertisements and promotions. Place orders for products. Design and write press releases. Track and analyze direct and interactive marketing campaigns. Use statistical analysis and reports to create campaigns. Coordinate and monitor the maintenance, integrity, and security of several databases. Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to the primary database vendor. April 2017 – May 2017 Chronos Ventures LLC – Blytheville, USA E-Commerce Store Part Time Personal Assistant • Regular liaison with the CEO over Slack and Trello • Online research • Sending emails and/or message on social media on the CEOs behalf • Post on social media platforms (Facebook, Instagram, Twitter and Youtube) • Send emails via mailchimp to mailing lists to encourage to buy products • Data entry into WooCommerce, Wordpress, Google Sheets • Generate leads for affiliate marketing • Contacting social media influencer to become partners • Website maintenance • Adding products listing on etsy, eBay and woocommerce • Live Chat Support • Basic graphic design • Editing and Resizing product images • Editing and cropping product videos • Rewriting product descriptions Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities September 2014 – January 2017 Miss Fitness Life - Peregian Springs, Australia Online Personal Fitness Training Website Admin, Email Manager, Virtual Assistant • Taking content from published blog post and membership site and reformat it to fit into email templates using aWeber • Email management (Creating email templates, scheduling emails, creating newsletters, setting up autoresponders and creating webforms in aWeber) • Proof-read, edit and export workouts document to PDF format • Upload, format and schedule weekly blog posts • Format and publish new sale pages using Optimizepress • Making graphic design images for blog post, email and website • Editing workout program videos in camtasia • Extensive online research • Handle website maintenance and updates • Email Customer support • Live chat support • Publishing post in Forum and Moderation • Facebook page management (scheduling posts, responding to comments and direct messages) • Lead generation • Creating landing pages using Leadpages • Other miscellaneous tasks to support the owner of the company Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities September 2014 – November 2014 Nathan – Richmond, Austraila Blog Web Researcher • Research and build a contact list of influencers and blogger in a variety of niches and countries • Contact influencers and blogger via email with an email template provider by the client Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities June 2014 – November 2014 Head Start Solutions LTD – Auckland, New Zealand Fashion Business Website Administrator • Maintaining and updating website • Resizing and Cropping images in Photoshop and upload to a specific section in website • Sending emails to customers using Madmimi (content provided by client) • Other miscellaneous tasks Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities June 2014 – August 2014 Georgia Wholesale Homes LLC – Forest Park, USA Real Estate Virtual Assistant • Handle incoming calls and make outbound calls to prospects • Listen to incoming call messages and transcribe the messages • Follow up leads via phone (skype) or email to obtain additional information about the property the client wishes to sell. • Research the property in several databases • Create pdf's of reports to upload to customer database • Follow up with clients to make offer on properties • Other miscellaneous tasks Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities December 2013 – December 2013 The Nomadic Family – Houston, USA Blog Social Media Manager Run social media channels of facebook, twitter, Google+, and more for travel blogs. Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities November 2013 – December 2013 Teddy Dowding – San Diego, USA Real Estate Data Entry Specialist Take data from pdf files and enter the information in a First Name Last Name Email Address format onto an excel sheet to be uploaded into constant contact. Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities August 2012 – March 2014 Caltek Center International – JY Square Lahug, Cebu City PH Business Process Outsourcing / Call Center Level 2 Technical Support Engineer • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills • Ensure service delivered to our customers meets contractual Key Performance Indicator • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities November 2011 – July 2012 Next Q Communications – IT Park Cebu City, PH Business Process Outsourcing / Call Center Customer Service Representative • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • May offer additional products and/or services • Track, document and retrieve information in call tracking database • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities March 2011 – October 2011 Vivint Inc / Zylun PH INC – IT Park Cebu City, PH Business Process Outsourcing Outbound Telemarketer / Lead Generation / Sales • Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies • Influences customers to buy services by following a prepared sales talk to give service and product information and price quotations • Contributes to team effort by accomplishing related results as needed • Probe and discover the needs of the customers and recommend the appropriate service using features and benefits • Meet sales quota and service objectives in a fast paced call center environment • Consult with customers to recommend and sell a variety of products and services to meet the customers’ needs • Provide customers with a positive sales and service experience Dates (from – to) Employer name & address Type of business Position held Main activities and responsibilities February 2010 – October 2010 McDonalds Restaurant – Lapu-Lapu City, Cebu PH Restaurant Service Crew • Promote teamwork towards achieving the business goals of the restaurant • Assist other crew members whenever called upon to do so • Demonstrate proper procedure on constant basis • Understand the contents of the Crew Essentials handbook provided by McDonalds and consistently follow the instructions laid out in it • Follow the instructions as laid down by the licensee, manager, crew trainer or any other authorized person • Act as McDonalds brand ambassador every time and everywhere Education Tertiary Secondary Primary University of Negros Occidental – Recoletos Bacolod City, Philippines Bachelor of Science in Engineer Computer Engineering 2007 - 2010 Colegio de Sto. Thomas – Recoletos San Carlos City, Philippines High School Diploma 2003 – 2007 Pano-olan Elementary School San Carlos City, Philippines Elementary Diploma 1997 - 2003 Personal Skills and Competences Acquired in the course of life and career but not necessarily covered by formal certificates and diplomas. Foreign Language Reading skills Writing skills Verbal skills Empowering Others Building Trust Effective Communication Skills Teamwork Planning and Organizing Accountability Empathy for and Support to Clients English Indicate level: excellent Indicate level: good Indicate level: excellent Social skills and Competences Accepting differences, Asking for help, Communicating clearly, Complimenting others, Disagreeing politely, Encouraging others, Following directions, Listening actively, Participating equally, Resolving conflicts, Sharing materials, Staying on task, Taking turns, Taking risks, Accepting “NO” for an answer, Working with others, Making an apology, Minding my own business Organisational skills and Competences Organized, Goal-oriented and results-driven, Supportive and helpful personality, with co-operative and service oriented attitude, Strong sense of responsibility, commitment and cooperation, Self-motivated, Work efficiently under pressure, Very good skills in prioritizing, organization, time management, Ability to work under pressure and respond to changes in a rapidly evolving work environment, Motivated and dynamic personality with proven aptitude for team work, Experience of working in a multi-cultural and international environment, Proven adaptability to differing cultural and business environments, Customer oriented with excellent interpersonal skills Technical skills and competences • Email Service Provider ➢ MailChimp, aWeber ➢ ActiveCampaign ➢ Madmimi ➢ Dontmailer ➢ GetResponse ➢ Autopilot ➢ Campaign Monitor ➢ ClickMail ➢ ConvertKit ➢ Emma ➢ Ontraport • Photo and Video Editing ➢ Adobe Photoshop ➢ Adobe Illustrator ➢ Canva ➢ PicMonkey ➢ Camtasia • File Hosting Service ➢ Dropbox ➢ Egnyte ➢ Google Drive • Screenshot ➢ ➢ Application SnagIt Jing • Project Management ➢ Trello ➢ Freedcamp ➢ Slack ➢ Kanban Tool • Social Media ➢ Facebook ➢ Twitter ➢ Instagram ➢ Google+ ➢ Youtube • E-commerce ➢ Shopify ➢ Woocommerce ➢ Etsy ➢ eBay ➢ Amazon • • • • • • • • Google Calendar Optimizepress Leadpages Google Apps Streak Buffer, Hootsuite LastPass MS Office • HTML and CSS • Wordpress • Freshdesk Application Other skills and competences Competences not mentioned above Dependable / reliable / consistent Versatile / flexible / Adaptable Confident Resourceful Understanding / empathetic / tolerant / patient Trustworthy / honest Professional Accessible Approachable Problem solver Proactive Certification Name of Certification Provider Date Completed Instructor URL How to Use MailChimp Email Marketing Software - Hands on! Udemy April 2017 Charlie Craine https://www.udemy.com/certificate/UC-TCHBJCAY/ Name of Certification Provider Date Completed Instructor URL Email Marketing Part 1: Email Marketing for Total Beginners Udemy April 2017 Greg Helmstetter, Pamela Metivier https://www.udemy.com/certificate/UC-L4R5EVV4/