Freddie Rick Pastorfide

FREDDIE RICK PASTORFIDE TEAM LEADER | PROPERTY MANAGER | CUSTOMER RELATION EXPERT - | - - Baguio City, Philippines Experience Education PROPERTY MANAGER Bachelor of Science in Computer Science Colorado Realty & Property Management 1996 - 2003 STI College Skills Property Management Team Management Video Editing Call Center Operation People Management Remote Job | Virtual Assistant AppFolio Property Melds Five9 Turn Coordinator Dispatcher About me A dedicated employee who consistently meets and exceeds KPIs by embracing coaching and positive behavior, ensuring the smooth operation of daily company activities. Reference Camille Rjan Apostol Operation Manager Colorado Realty & Property Mngmnt Phone: - Email:- July 2021 - June 2023 Oversees daily property operations, manages tenant relations, coordinates maintenance, handles finances, and ensures legal compliance to maintain and enhance property value. STRATEGIC ACCOUNTS MANAGER September 2019 – July 2021 REVA Global Manage the entire campaign. Increase department productivity. Send call reports to clients. Prepare weekly performance decks. Prepare department invoices. Accountable for client feedback. Plan business strategies to improve performance. Handle client concerns. Ensure expectations are met. Develop CSMs into better leaders. BUSINESS COACH NOVEMBER 2016 – SEPTEMBER 2019 ROCKET STATION Hire, train, coach, and lead call center representatives. Lead team meetings. Assist management in identifying trends and setting goals. Prepare reports and analyze data to improve processes and efficiency. Ensure staff meet service level expectations. Supervise agent attendance and monitor calls. Provide daily coaching and feedback. Manage agent performance to achieve goals. Create schedules for all agents. Monitor team morale. TEAM LEADER JANUARY 2010 – NOVEMBER 2016 JP MORGAN CHASE Manage employee performance and goal achievement. Participate in process improvement boards and initiate action plans. Join daily conference calls for service levels and production. Train, mentor, and certify team leads. Oversee team leads, peer coaches, and bankers in retail banking.