Fredangelo Macabales

Fredangelo Macabales - P-3 Mahayahay, Abrea St., San Jose, Dinagat Islands, Philippines Customer Relations Expert & Computer Hardware Specialist vpfredangelomacabales I have the ability to influence others with selfassured ideas and action. I'm more motivated when it comes to engaging in huge goals and people look for me to get cues on how to do things. I am a walking open-book that intuitively understand ideas and feelings of others. WORK EXPERIENCE facebook.com/FredangeloMacabales instagram.com/dan_macabales SKILLS Faults Manager II TALK TALK UK| TRANSCOM ASIA PACIFIC 03/2014 – 10/2015 A telecommunications company from United Kingdom that was outsourced in the Philippines. Achievements/Tasks I was a tier 2 Technical Service Representative and issues or concerns from the customers that were not addressed properly from front line technical representatives were escalated to us for further review and solution. Subject Matter Expert (SME) TELSTRA AUSTRALIA| TELETECH PHILS. 12/2012 – 02/2014 A telecommunications company from Australia that was outsourced in the Philippines. Customer Relation Management Email & Calendar Management Social Media Marketing Adobe Audition Google Docs Management Adobe Photoshop Computer Hardware Specialist PERSONAL PROJECTS Love Dinagat (2006 – Present) A Facebook page that I am maintaining to help promote our newly created province. Achievements/Tasks I was a product expert for the account and I sometimes support trainers while training their new classes. My main role though was to answer issues about the products that the customers was trying to inquire about but front line customer reps are not able to answer. ACHIEVEMENTS Rural Impact Sourcing Technical Training (RISTT) with DICT Trainer Ruben B. Licera Jr. (08/2018 – 09/2018) Department of Information Technology (DICT) A government sanctioned Training Course for Virtual Assistants and Online Free lancers. Customer Relations Manager BELL CANADA| TELEPERFORMANCE PHILS. 02/2011 – 11/2012 A telecommunications company from Australia that was outsourced in the Philippines. Technical Education and Skills Development Authority| TESDA (2008) NATIONAL CERTIFICATE in Computer Hardware Servicing level II Achievements/Tasks I started as a front line billing representative and got promoted to the position. Our task was to win back customers who are already trying to disconnect their service from the company and encourage customers to stay in the company by offering optional terms to their contracts together with discounts, and compensation for any inconveniences that was dealt to them by the service. LANGUAGES English Filipino INTERESTS Community Development EDUCATION Bachelor of Science in Information Technology Caraga State University 06/2010 – 03/2016 Brgy. Ampayon, Butuan City, Philippines Graphics Design Content Writing Photography Podcast Creation