Frauline Bie Llena
-
Virtual Assistant
Negros Occidental, Philippines
I am a virtual assistant who has years of work
experience as a customer service representative in a
BPO company. Also, I have done several
transcription jobs, transcribing speech to text. In this
line of profession, I made sure that I continually
update myself with the technical and digital trends. I
have enrolled in intensive trainings in lead
generation, social media marketing, and content
writing. I am reliable, efficient and I deliver the tasks
on time.
WORK EXPERIENCE
linkedin.com/in/frauline-llena-b-
fraufrau21
SKILLS
Customer Service Representative
Panasiatic Call Centers Inc.
Content Writing
05/2012 – 03/2017
WordPress
Social Media Marketing
Lead Generation
Email Marketing
Achievements/Tasks
Process refund to customer
Basic Graphic Design
Reliable
Check online orders
Process replacement for defective products
Solve technical issues
Good Communication Skills
Time Management
Good Organization
Data Analyst
QA World
TRAININGS
04/2018 – 03/2019
Virtualahan Online Intensive Training
(03/2019 – 04/2019)
Achievements/Tasks
Transcribe audio to text
Intensive online training on Lead Generation, Social Media
Marketing, Email Campaigns, WordPress, Basic Graphic Design, Ecommerce, and customer service. Two weeks OJT practicing these
skill set.
EDUCATION
Bachelor of Secondary Education major in
English
Carlos Hilado Memorial State COllege
06/2007 – 03/2011
CERTIFICATES
Licensed Professional Teacher (06/2012 – Present)
Courses
Pre-service teaching in a
public school(RBLHS)
Field Study on both private
and public schools
One on one tutorial for
Korean students
(University of St.La Salle)
LANGUAGES
English
Tagalog
Full Professional Proficiency
Native or Bilingual Proficiency
INTERESTS
Reading books
Cooking
Writing
