Franz Villacruzada

FRANZ VILLACRUZADA --General Trias Cavite Philippines CAREER OVERVIEW With a successful track record as a Customer Service Representative, I bring 3 years of experience in delivering top-notch customer support. Proficient in verbal and written communication, I excel in addressing customer inquiries, resolving issues, and ensuring overall satisfaction. My strong problem-solving skills, adaptability, and commitment to efficiency contribute to a positive customer experience. EDUCATION Attended Pamantasang Lungsod ng Muntinlupa SKILLS Time Management: Prioritizing tasks efficiently to meet servicelevel agreements and respond promptly to inquiries. Adaptability: Flexibility to adapt to changing situations and customer requirements. Communication Skills: Strong verbal and written communication to convey information clearly and professionally. Active Listening: Ability to attentively listen to customers' concerns and respond effectively. Empathy: Understanding and showing empathy towards customers' needs and emotions. Problem-Solving: Analytical skills to identify issues and provide timely and effective solutions. Patience: Maintaining composure and patience, especially in challenging or high-pressure situations. Product Knowledge: Thorough understanding of the company's products or services to assist customers accurately. Completed 2 years Maritime Education under Philippine Transmarine Carrier PROFESSIONAL EXPERIENCE Customer Service Representative Alorica, BPO company |- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. Responded to customer inquiries via phone, email, and chat in a prompt and professional manner. Collaborated with cross-functional teams to resolve complex customer issues and improve overall service quality. Met or exceeded service-level agreements and contributed to team goals for customer satisfaction. Healthcare Associate Healthy Bos. |- Greeted and assisted patients in a friendly and professional manner, ensuring a positive first impression. Coordinated and scheduled patient appointments based on availability and medical priorities, managing appointment calendars efficiently.. Collaborated with healthcare providers to facilitate the smooth flow of patient care and address any issues promptly Assisted with administrative tasks such as billing, insurance claims, and general office duties.