Franz Ernest Espineli

FRANZ ERNEST L. ESPINELI Birthdate: December 29, 1991 Address: B5 L21 Perpetual Village VII, Bacoor Cavite Email:-Cell #: - SCHOLASTIC RECORD DATACOM INSTITUTE OF COMPUTER TECHNOLOGY (June 2014 – April 2016) Imus, Cavite Computer Programming WORK EXPERIENCE NEW BUSINESS REVIEWER (July 2020 – January 2021) Optum Global Solutions (United Health Care) - Review Company Insurance Applications. Collate documents being submitted. Request for additional Information or documents if needed. TECHNICAL SUPPORT REPRESENTATIVE (April 2019 – July 2020) Telus International Philippines (Yahoo!) - Walk customers through certain troubleshooting steps. Respond to customer queries through Salesforce. Transfer customers to the right queue for assistance. ACCOUNT MANAGER / EMAIL COPYWRITER (July 2018 - January 2019) Chronos Agency (Remote Work) - Handled the marketing strategy for an assigned shop. Create copyrighted marketing emails. Set the automated online shopping sequence on Klaviyo. EMAIL SUPPORT REPRESENTATIVE (July 2016 – September 2017) TaskUs Philippines, Inc. (Wish) - Respond to customer queries through the company email system. Tracking customer parcels using a number system through various tracking websites. Determine if the customer is eligible for a refund or a replacement. ON THE JOB TRAINING (November 2015 – April 2016) Cavite Computer Center (Provincial Information and Communications Technology Office) - Handled trainees’ time recording system. Assist instructors with training modules and schedules. Validate trainees’ time records and process certificates of completion. PROFILE ● Has the ability to use English in oral and written communication. ● Has background in Windows applications (Microsoft Word, PowerPoint, Excel, Access and Front-page). ● Has background in Google applications (Drive, Docs, Sheets and Slides). ● Has background with certain programming languages (C, C++, Visual Basic 6.0, Visual Basic.Net). ● Has background with Customer Relationship Management softwares (Salesforce, Merchant Dashboard and ZenDesk). ● Has background with Email Marketing applications (Klaviyo, Shopify and OptinMonster). ● Able to cooperate with different people in a working environment. ● Able to work individually or with a group. ● Able to work with minimal supervision. VOLUNTARY WORK Volunteer Adult Trainer District 6-B Manila Council (Boy Scouts of the Philippines) Former Council Scout Representative (Boy Scouts of the Philippines) Former Member of Manila Council Executive Board (Boy Scouts of the Philippines) Recipient Bronze Award for Service (Boy Scouts of the Philippines) CHARACTER REFERENCES - Mr. Jespher Cipriano Team Leader TaskUs Philippines, Inc. - - Mr. Virgil Pio Gesmundo Email Marketing Manager Chronos Agency - - Mr. Ronald Tenorio Team Leader Telus International Philippines -