Franz Anthony Sumalo

My first job experience was in SSI Philippines Inc as Market Research Interviewer. Our main task is doing outbound calls and do surveys. We are also trained for good phone etiquette and how to handle calls correctly.

My second job experience was in VXI Holdings Inc as Account Associate. On my first few months, I am assigned to answer customer concerns through email. We are taught the basics on how to properly send emails and resolve customers concerns as fast as possible. After several months, I was transitioned to phone support. Our main task is to answer inbound calls and assist customers concerns accurately and as quick as possible.

My third job experience was in DecoArts Marketing Inc as an Internal Auditor. What we normally do is conduct compliance of departments if they conform to the company's standard operating procedures. We also conduct annual physical inventory of its branches. We evaluate if the store were conforming to the procedures for physical inventory. Most of my work are done using Microsoft Excel. We analyze, gather and evaluate data using this software. I am also good working with online software's where data are commonly stored.