Franklyn Zarzuela

With over 7 years of experience in customer service, including leadership roles such as Supervisor and Team Lead, I have developed strong skills in team management, process optimization, and ensuring customer satisfaction. My detail-oriented and results-driven approach has allowed me to efficiently resolve issues and continuously improve service standards. Additionally, my experience as a Transaction Processor Team Lead has equipped me with the ability to handle tasks related to customer assistance, data entry, and quick, accurate responses. These competencies, combined with my ability to work under pressure and adapt to new challenges, make me an ideal candidate for roles requiring efficiency, precision, and a customer-focused mindset. I am committed to excellence and always seek opportunities to contribute to the organization’s success by ensuring every customer interaction is positive and productive.