Franklyn Thompson

i am Experienced in managing critical customer touchpoints across phone and chat channels. Leveraged insights from high-volume support interactions to strategically optimize the customer communication and service process. This initiative successfully elevated the brand experience, resulting in a documented 30% improvement in customer satisfaction scores.

Today, I’m privileged to have helped more than 30 clients that are in the Coaching, Real Estate, and E-commerce business. I also have a solid background in Customer Service. I have handled different accounts from hospitality, transportation, web support, mobile, coffee and eCommerce platforms.

As a virtual assistant, I am confident that I can offer them an organized, methodical, precise, detailed, and efficient following services:

• Email Management

• Calendar Scheduling

• Web Researching

• Data Entry

• Audio/Video Transcription

• Chat Support

• Administrative task

*Social Media Management

I do enjoy communication with people who are as passionate as me. And I’m really open to new experiences.