Franklin E. Valencia

FRANKLIN E. FRANKLIN E.E.VALENCIA VALENCIA FRANKLIN VALENCIA FRANKLIN E. VALENCIA FRANKLIN E. VALENCIA Customer Care Specialist Profile: Contact Me: 146 Sampaguita St Julugan V, Tanza, Cavite- Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create highquality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Professional Experience: Highest Education: College: Associate in Computer Technology Cavite State University- Powerful Skills: ✔ Ability to multitask ✔ Teamwork ✔ Works well under Pressure ✔ Strong written and verbal communication skills ✔ Adaptability Customer Care Specialist Conduent Feb. 2014 – May.2021 One E-Com MOA, Pasay City ● Answering calls from Dental offices in the US regarding patient's eligibility, benefit breakdowns, claim and appeal status and provider’s credentialing status. ● Assisting other representatives handling complicated claims and other work-related issues. ● Checking emails regarding receivable files from dental offices such as claim forms, x-rays and Doctor’s affiliation forms. Statistical Researcher Cavite Provincial Capitol Apr 2013 – Dec. 2013 ● Conducting interviews with Business owners/managers regarding their business status, incomes and expenses. ● Distributing Census forms to be filled out by Business Managers for updates and changes from their business. ● Collecting Financial Statements. ✔ Fast Learner ✔ Customer Service Production Staff Shimadzu Phil’s. Inc. Apr. 2012 – Oct. 2012 Rosario Cavite Phil’s ● Assigned to encode the model names, serial numbers, and the bar codes of the products before delivery. Hobbies: Photography Sports Cooking Music Character Reference: Ms. Jennifer Manampan- Operations Manager Conduent Rose Marie Montecalvo- Supervisor Conduent Jed Nathaniel Odviar- Sr. Statistical Researcher National Statistics Office Production Staff Shimadzu Phil’s. Inc. Apr. 2012 – Oct. 2012 Rosario Cavite Phil’s ● Assigned to encode the model names, serial numbers, and the bar codes of the products before delivery. ● Pile finished products in an organized manner. Production Staff Wukong Services Pte. Ltd. Sept. 21, 2011 – Feb. 20, 2012 Rosario Cavite Phil’s. ● Assigned to cut woods using different cutting machines. ● Segregate wood products based on its quality. Production Staff Bridgestone Precision Molding Phils. Inc Nov. 20 2005-April 20, 2006 Rosario Cavite Phil’s. ● Assigned to help female operators to bring raw products for checking ● Maintaining the cleanliness of the production area. Production Staff SCAD Services Pte. Ltd. Nov. 06 2004-April 05 2005 Rosario Cavite Phil’s. ● Assigned to mixed paints. ● Packing finished products for delivery. I hereby certify that the above information is true and correct to the best of my knowledge and belief. Franklin E. Valencia