Franklene Berina

I am a highly skilled Virtual Assistant, Administrative Specialist, and IT Customer Support Manager with extensive experience in customer service, technical support, eCommerce, real estate, and marketing. With over 10 years of customer service experience and 3+ years in technical support, I am proficient in handling chat and email support, utilizing tools like Zendesk, Intercom, LiveChat, Virtuous CRM, and MS Outlook to provide seamless customer interactions. My expertise extends to Amazon and eCommerce support, including product research, Amazon Seller Central, and Jungle Scout, administrative tasks such as data entry, web research, calendar and email management, and ERP systems like Odoo.

In addition, I have a strong background in real estate virtual assistance, specializing in listing research, underwriting, market analysis, and data evaluation using platforms like Crexi and Google Sheets. My marketing and social media management skills include creating Facebook and Instagram business pages, email marketing via Mailchimp, and creating content using Canva and Cap Cut. I also bring IT expertise in CCTV troubleshooting, cloud storage solutions, CRM systems, and VMWare installations.

With experience working for companies such as Utile Capital, 5CA, OutsourceAccess, Glo Tanning, and Accenture, I leverage my problem-solving abilities, technical expertise, and customer-centric approach to drive efficiency and deliver exceptional service.