Frank Rupert Catapang

I'm a passionate individual looking for a challenging role in a highly stimulating career. I have gained vast experience and immense knowledge through the Business Process Outsourcing industry (customer service and technical support). I have the ability to work in a position that ensures client satisfaction and confidence that I can handle any task as I'm eager to continuously improve both personally and professionally. I do have excellent communication skills that I consider as an asset as I understand that it's essential in any role in this type of platform. I have also developed strong analytical and problem-solving skills from my previous work as a Quality Analyst for Uber. I value productivity but most importantly efficiently which reflected on my past accolades/recognition both as an agent and a QA. I have been an email support representative for more than 5 years using Zendesk.