Frank Rebero

I am a proactive Customer Experience Specialist with over two years of experience in high-volume, real-time support environments. Having served as a Tier 2 Shopper Specialist for Instacart, I am an expert at resolving complex payment discrepancies and high-level escalations via chat, email, and voice. I don't just close tickets, I apply critical thinking and sound judgment to troubleshoot difficult vendor and shopper issues, consistently reducing the need for further escalation while maintaining meticulous documentation in Zendesk and Salesforce.

My background is built on a unique blend of technical proficiency and operational management. With a Bachelor’s degree in Logistics and Operations, I bring an analytical mindset to customer support and administrative workflows. My experience ranges from managing international travel logistics and donor-compliant financial reporting to researching the legal implications of patient data standards. This diverse background allows me to handle sensitive information with extreme attention to detail and provide a level of professional-level English communication that builds immediate trust with global clients.

I am a remote-ready professional who thrives on ownership and urgency. Whether I am navigating complex CRM fields or orchestrating cross-functional support, my goal is always to streamline workflows and deliver empathetic, accurate solutions. I am fluent in English and Kinyarwanda, technically savvy with Google Workspace, and ready to bring a think-on-my-feet approach to your team to improve your customer satisfaction scores from day one.