Frank Olomu

Frank Olomu Sr. Business Analyst – Healthcare and Technology Toronto, Ontario PROFESSIONAL SUMMARY Certified Business Analyst and Project Management Professional with 10+ years of experience driving business transformation in healthcare, IT, and financial services. Expertise includes medical practice operations, EHR implementation, workflow optimization, regulatory compliance, financial analysis, and strategic planning. Proven ability to improve operational efficiency, patient care quality, and cost control while leading cross-functional teams and delivering actionable insights through data analytics and dashboards. Technical Environments: AWS, Azure, Salesforce, PEGA, Oracle CX Cloud, SharePoint, SQL, EHR Systems Applications and Tools: Tableau, Power BI, MS Project, MS Visio (BPMN 2.0), Dynamics 365, Jira, Confluence, Miro, Figma, Python PROFESSIONAL EXPERIENCE Project Business Analyst (Remote) – Stratejia Group, QC | 10/2023 – Present Key Projects: E-commerce Platform Enhancement, Lease Management Automation, Employee Self-Service Portal (PeopleSoft) • Led integration of third-party systems to enhance data integrity and reduce errors, improving operational efficiency. • Developed financial dashboards and performance reports to optimize cost management and cloud spend. • Centralized service management information to streamline incident and change management processes. • Supported strategic planning initiatives, aligning IT operations with organizational goals. Sr. Business Analyst / HR Data Analyst Algonquin College, Ottawa, ON | 09/2022 – 10/2023 Key Projects: Salesforce Upgrade, HRIS Data Migration, Employment and Equity Reporting, Cybersecurity Audit • Coordinated GRC activities, enhancing compliance readiness by 20percent. • Implemented workflow improvements in cloud environments, achieving 20percent cost savings. • Delivered staff training sessions on compliance, systems, and best practices. • Developed dashboards and KPIs to track operational performance and audit metrics. Sr. Technical Business Analyst (Contract) The City of Burlington, ON | 10/2020 – 08/2022 Key Projects: Salesforce CRM Migration, Shelter Homes and Donations Platform, Website Redesign • Bridged communication between clinical/administrative teams and IT, supporting policy adherence and governance. • Optimized EHR and CRM workflows to improve operational efficiency. • Developed reports for decision-making, financial tracking, and compliance monitoring. Business Analyst (Consultant) TD Bank, Toronto, ON | 05/2018 – 09/2020 Key Projects: Commercial Mortgage Automation, Murex Regulatory Reporting, Mobile Banking Upgrade • Elicited and documented requirements to improve workflow efficiency and project accuracy. • Conducted data analytics for budget, cloud spend, and operational optimization. • Streamlined change management and documentation to enhance compliance outcomes. Business Analyst University of Benin Teaching Hospital, Nigeria | 10/2014 – 03/2018 Key Projects: Maternal and Child Health Improvement, Trauma Centre Development • Conducted needs assessments and workflow analysis to improve patient care quality. • Collaborated with healthcare teams to implement best practices and optimize clinical workflows. • Designed processes to reduce patient wait times and enhance operational efficiency. • Supported QA and compliance initiatives to meet hospital standards. EDUCATION • Graduate Diploma in Human Resources Management – Canadian College of Business, Science & Technology, North York, Ontario • Graduate Certificate in Project Management – Algonquin College, Ottawa, ON • Certificate in Big Data Analytics – York University, North York, ON • B.A. Economics – Ambrose Ali University, Edo State CERTIFICATIONS • Certified Business Analyst Professional (CBAP) – IIBA • Project Management Professional (PMP) – PMI • ITIL Foundation – Axelos • Lean Six Sigma Greenbelt – PeopleCert AREAS OF EXPERTISE • Medical Practice Operations and Workflow Optimization • EHR/EMR Implementation and Healthcare Systems • Regulatory Compliance and Quality Assurance • Data Analytics, Reporting, and KPI Development • Financial Analysis and Cost Control • Stakeholder Engagement and Cross-Functional Collaboration • Strategic Planning, Growth Initiatives and Service Line Development • Change Management and Training