Model Town, 54000 Lahore
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FRANK MICHEAL CROSSE
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EDUCATION AND
TRAINING
SUMMARY
High School Diploma
Cathedral School No # 4 , Lahore
Give my commitment fully while having things done in a friendly and
professional way. By bringing some measures of compassion and ethical
context to the work at hand and prove myself an asset to your organization.
Some College (No Degree)
Cathedral College , Lahore
SKILLS
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Hands on computer hardware
and software
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Possess Good Motivational and
Training Skills
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Proficiency in working in
Computer based application
Proficiency in surfing of internet,
E-Mail, Web Browsing and
downloading
Proficiency in installation of
Software and handling Hardware
Proficiency in usage of printer,
scanner, CD ROM & Writer
All kinds of Audio Video Editing
Skills
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Coordination Skills
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Always Punctual
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Leadership and Strategic
Thinking
• Time and Meeting Management
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Excellent Communication Skills
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Project Planning
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Requirements Gathering
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Client Relationship Management
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Meeting Participation
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Good in Corel Draw 11, 12, 13, 14
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Quality Control
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NERO (Software) Professional
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Client Relations
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Data Recovery Specialist
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Project Management
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Copy & Paste / Data Entry
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Basic Electrician Work
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Communication Skills
Customer Relationship
Management
• Quality Assurance
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Strategic Planning
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Documentation and Reporting
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Time Management
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Work Planning and Prioritization
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Negotiation Skills
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Staff Management
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Presentation Skills
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Phone and Email Etiquette
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Adaptability
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Status Updates
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Keen to Learn New Things
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Relationship Building
Effective and Result Oriented
Leadership Skills
• Can Work Under Time Pressure
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Problem Solving Skills
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Have Flexible Personality, Can
Adjust to Any Kind Of Working
Environment and Have Good
Adaptability Skills
EXPERIENCE
SENIOR PROJECT MANAGER
Vacation Homes Rentals | Lahore, Pakistan | March 2017 - Current
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6 Years of Experience in All Rental Websites as AIRBNB, VRBO,
BOOKING.COM, FLIP KEY, HOME AWAY Etc.
Conducted property inspections to ensure rental units met safety and
quality standards.
Maintained accurate records of all rental property transactions, including
leases, payments, occupancy, repairs and maintenance.
Created marketing plans to promote available properties on various
online platforms.
Resolved guest complaints in a timely manner.
Developed strategies to increase bookings and optimize revenue
potential for each property.
• Prepared documents required for registering short-term rentals with
local government agencies.
• Updated and maintained rental agreement files and documents.
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Answered telephones to assist customers and resolve issues.
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Collected payment by processing credit card transactions.
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Answered calls and responded to inquiries from various parties using
strong active listening and open-ended questioning skills to resolve
problems.
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Greeted guests upon arrival and provided information about the
property and local area.
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Organized and maintained a clean, safe, and inviting environment for
guests.
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Created detailed listings on Airbnb with photos and accurate
descriptions of the property amenities.
Resolved customer service issues quickly and professionally when they
arose.
• Responded to and resolved guest issues or complaints.
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Delegated work to staff, setting priorities and goals.
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Answered multi-line telephone with polite tone of voice to provide
general information and answer inquiries.
Managed team of front desk agents, supervising personnel in issue
resolution.
• Coached staff on strategies to enhance performance and improve
customer relations.
• Scheduled space or equipment for special programs, meetings and
conferences.
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CSE (CUSTOMER SUPPORT EXECUTIVE)
NESTLE BRAND | Lahore, PAKISTAN | October 2015 - December 2016
Gained 2 Years of Experience (Dealing with all sort of Critical Complains,
Requests, Query communication's and documentations).
• Answered customer inquiries via phone, email, and chat.
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Provided detailed information about products and services.
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Resolved customer issues in a timely manner.
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Maintained accurate records of customer interactions.
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Developed solutions to address customer complaints.
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Managed customer accounts using CRM software tools.
MANAGER
LASER'S EDGE (DvD Store) | Lahore, Pakistan | June 2007 - August 2015
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Professional in Audio & Video Editing.
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Compressed files according to client specifications for delivery.
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Managed multiple tasks simultaneously while meeting tight deadlines.
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Edited video by adding graphics, titles, audio and special effects.
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Organized and categorized audio files for easy access and retrieval.
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Converted analog recordings into digital formats for archiving purposes.
Mixed songs together seamlessly while adjusting levels of volume
between tracks.
• Trained junior sales staff on techniques for improving customer service
experience.
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BARTENDER
Royal Palm Country Club | Lahore, Pakistan | May 2007 - June 2007
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Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe
standards.
• Maintained inventory of liquor, beer, wine, and other beverage items.
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Assisted in setting up the bar for service shift.
FLOOR MANAGER & TRAINER
Intel Communication | Lahore, Pakistan | February 2006 - March 2007
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Monitored customer service standards and provided feedback to staff
members in order to ensure quality customer service.
Recruited, trained, coached, and evaluated staff members on their
performance.
• Resolved customer complaints in a timely manner while ensuring
excellent customer service is maintained at all times.
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SALE REPRESENTATIVE
Blue Hippo | Lahore, Pakistan | March 2006 - August 2006
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Generated new sales leads through cold calling and networking
activities.
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Answered customer inquiries over the phone and via email.
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Provided accurate, valid, and complete information to customers.
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Resolved customer complaints promptly and professionally.
PERSONAL INFORMATION
Will be furnished on demand.
LANGUAGES
English: First Language
Urdu:
C1
Advanced
Hindi:
Intermediate
Punjabi:
Intermediate
B1
B1
