Frank Leland Bernardino

Frank Leland D. Bernardino -- Davao City, Philippines Team Manager To be part of an organization that promotes a friendly, fun atmosphere in the team, use my skill set to hone people, and to achieve success through the team's performance. twitter.com/pranglelangs instagram.com/pranglelangs EDUCATION SKILLS Bachelor of Secondary Education Major in Mathematics University of Mindanao Basic MS Office Proficiency (Excel, PowerPoint, and Word) 06/2016 - 10/2019, Courses Award for Outstanding Achievement (for having outstanding character in the pursuit of excellence in journalism) Google Suite (Docs, Spreadsheet, Calendar, etc.) GoHighLevel Planning Skill WORK EXPERIENCE Team Manager Vivint Smart Home, Alorica Davao Teamwork 01/2021 - 12/2022, PERSONAL INFORMATION Achievements/Tasks Frank Leland Dalisay Bernardino Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Nationality: Filipino Sex: Male Civil Status: Single Height: 5'5 Lead the team to the Top 2 spot for the 4th Quarter of 2022 Team Leader HelloFresh, OP360 02/2023 - 05/2024, Achievements/Tasks Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment Team Manager Google gUP, Alorica Davao 07/2024 - Present, Achievements/Tasks Define clear, measurable, achievable, relevant, and time-bound (SMART) goals for the team. Lead the team to the top spot for the 4th Quarter of 2025 TRAINING Team Manager Apprenticeship (01/2021 - 10/2021) Advanced Technical Support (04/2020 - 04/2020) Wave 1 of the Advanced Technical Support Team Mentorship and Training (2023) Leader's Foundations Training (2021) CHARACTER REFERENCE Jon Mathew Strong Business Development Manager, Client Relations Manager, Novacore Inc. -) Joselito Lagon Jr. Customer Experience Representative, TransCom, Awesome OS- LANGUAGES English Filipino INTERESTS Enhancing creativity Playing Basketball and MOBA-based games to enhance teamwork and communication skills.