Frank Jerome Pastrana

Frank Jerome Pastrana Day of birth: 5/23/1986 Parañaque City--Single Work experience 10/12/2016 01/16/2017 ICCS Team Leader Responsibilities managed 10 agents make sure to hit their weekly goal or target 01/14/2016 7/29/2016 Osorce Team Lead/Supervisor Responsibilities I managed 15 agents I managed payroll,attendance and timekeeping I also Trained the agents with the specific product Doing the timekeeping and payroll Developing New ideas to for the new account and company training for new hire 06/13/2015 01/13/2016 Interglobe Technologies Process Associates Responsibilities We process flying benefits of the United Airline employee's and retiree's We act as HR in United Airlines If needed, we manually booked the flight for them 1/26/2014 - 1/30/2015 Harte Hanks Technical Support Responsibilities We troubleshoot Samsung TV old and brand new 6/4/2012 - 4/25/2013 Devtechnik Inc Customer Service Representative Responsibilities Email and Chat Support (non-voice) We resolved customer complain regarding their withdrawals and deposit on their online account for online casino 11/21/2011 05/16/2012 Harte Hanks Technical Support Responsibilities We troubleshoot Samsung TV and Samsung Mobile 5/23/2011 11/23/2011 Minacs Technical Support with Billing Responsibilities We troubleshoot customer's wireless and wired modem We handle billing and shipping of the modem 6/28/2010 - 1/07/2011 EWAY Business Inc Account Executive Responsibilities Business to Business campaign We call businesses to check their pharmacy supplies It's Voice and Email Support 7/16/2008 - 7/10/2009 Visaya Knowledge Process Outsourcing Outbound Agent Responsibilities We call Americans to encourage to pursue their education it's either Online or Campus Education 2004 - 2007 Asia Pacific College, Makati Business management Created by CV generator IQresume.com