Frank Jerome
Pastrana
Day of birth: 5/23/1986
Parañaque City--Single
Work experience
10/12/2016 01/16/2017
ICCS
Team Leader
Responsibilities
managed 10 agents
make sure to hit their weekly goal or target
01/14/2016 7/29/2016
Osorce
Team Lead/Supervisor
Responsibilities
I managed 15 agents
I managed payroll,attendance and timekeeping
I also Trained the agents with the specific product
Doing the timekeeping and payroll
Developing New ideas to for the new account and company
training for new hire
06/13/2015 01/13/2016
Interglobe Technologies
Process Associates
Responsibilities
We process flying benefits of the United Airline employee's and retiree's
We act as HR in United Airlines
If needed, we manually booked the flight for them
1/26/2014 - 1/30/2015 Harte
Hanks
Technical Support
Responsibilities
We troubleshoot Samsung TV old and brand new
6/4/2012 - 4/25/2013
Devtechnik Inc
Customer Service Representative
Responsibilities
Email and Chat Support (non-voice)
We resolved customer complain regarding their withdrawals and deposit on their
online account for
online casino
11/21/2011 05/16/2012
Harte Hanks
Technical Support
Responsibilities
We troubleshoot Samsung TV and Samsung Mobile
5/23/2011 11/23/2011
Minacs
Technical Support with Billing
Responsibilities
We troubleshoot customer's wireless and wired modem
We handle billing and shipping of the modem
6/28/2010 - 1/07/2011 EWAY
Business Inc
Account Executive
Responsibilities
Business to Business campaign
We call businesses to check their pharmacy supplies
It's Voice and Email Support
7/16/2008 - 7/10/2009 Visaya
Knowledge Process Outsourcing
Outbound Agent
Responsibilities
We call Americans to encourage to pursue their education it's either Online or
Campus
Education
2004 - 2007
Asia Pacific College, Makati
Business management
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