Frank A. Esposito
Carol Stream, Illinois 60188 |- |-
linkedin.com/in/frankesposito
Technical Skills
Core Competencies: Content development (writing/editing/proofreading), workbooks, manuals, documentation,
project management.
Programming: Basic computer science fundamentals, HTML5, CSS3, basic JavaScript and Python.
Computer Technology: Microsoft Office, Office 365, SharePoint, WordPress, Content Management Systems (CMS),
Google Drive/Docs/Sheets/Forms, Markdown, Search Engine Optimization (SEO).
Graphic Arts: Photoshop, InDesign, Illustrator, Dreamweaver, Acrobat Pro DC. Digital imaging manipulation, and
editing. Camera RAW, color/white balance correction.
Styles and Standards: AP Stylebook, Microsoft Manual of Style, Chicago Manual of Style, APA.
Industry Experience: Higher education, packaging, and office supply products, B2B and C2B marketing, commercial
real estate, open source software.
Certifications
Microsoft Office Specialist 2010 Master — Word expert, Excel Expert, PowerPoint, and Access
Adobe Certified Associate — Web Communication using Adobe Dreamweaver
Professional Experience
Proofreader
Quill.com, Lincolnshire, IL
January – February 2019
Quill, a Staples company, needed short-term help in proofreading catalog pages for several industry-specific office
supply catalogs. Contract through Populus Group.
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Proofread content for spelling, grammar, and layout errors in adherence to Quill style guidelines.
Proofreader
Epsilon, West Chicago, IL
April 2018 – August 2018
Epsilon needed AT&T (the client) direct mail and email advertising content proofread at various stages of production
to ensure that all modifications, revisions, and updates were made correctly.
Contract through Eikon Consulting Group.
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Checked and verified letters, brochures, bill media, inserts, outer envelopes, email blasts, and various other
types of digital and print media for errors across multiple marketing segments.
Reviewed grammar, punctuation, word usage, capitalization, style, and layout for inconsistencies as well as
correct branding and use of proper legal disclaimers.
Reviewed and marked PDF proofs using Adobe Acrobat DC Professional.
Content Editor
Ellucian, Remote
August 2017 – December 2017
Ellucian required a content editor to convert and review Quick Reference Guides (QRGs) for its Enterprise Resource
Planning (ERP) product Banner.
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Ellucian also needed Instructor-Led Training (ILT) course materials for its ERP product Colleague, to be edited,
refreshed, and converted into a newly developed template. Contract through The Judge Group.
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Converted 120 QRGs and 21 workbooks from MS PowerPoint format to MS Word format, according to Ellucian
specifications.
Re-branded and formatted documents with new logos and color palette to meet client specifications.
Developed Microsoft Word template to meet future ILT publishing requirements.
Edited, proofread, and re-templated participant guides for several ILT courses.
Document Specialist, Field Inspector, Research Analyst
Advanced Environmental Corporation, Bartlett, IL
April 2016 – August 2017
Advanced Environmental Corporation required a better workflow to produce Phase I Environmental Assessments
according to the (ASTM E1527–13 standard). Project work with client.
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Developed multiple Word templates to increase report-writing efficiency and provide a significant reduction in
printing and postal costs.
Researched building permits, citations, inspection reports, occupant histories, and all other relevant documents
obtained from municipal government archives.
Compiled research into a technical report for inclusion into a Phase I Environmental Assessment.
Inspected and photographed commercial properties, interviewed property representatives, and documented
any recognized environmental concerns.
Web Content Editor, Internal Communications Specialist
Follett Corporation, Westchester, IL
July 2015 – February 2016
Follett corporate communications replaced a decades-old intranet used by 1,273 bookstores across the United States
and Canada. Follett had to update and migrate thousands of web pages and documents into a custom-developed,
in-house CMS while keeping the corporate intranet operational for business-as-usual requests. Contract through
Paladin.
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Migrated more than 2,000 PDF, Word, Excel, and PowerPoint documents into the CMS.
Edited, coded (HTML, CSS, & JavaScript), and repurposed content from the old intranet into the new CMS.
Maintained more than 2,800 static HTML pages and images using Adobe Dreamweaver CC and Photoshop CC.
Assessed and managed document inventory for archiving old content and migrating repurposed, updated, or
newly created content.
Worked with the developer using the Agile methodology to improve the development of the CMS as well as
debug and improve system workflow and usability.
Technical Writer
Mitsubishi Electric Automation Inc., Remote
March – May 2015
Mitsubishi requested case studies written about clients who had made the switch from competing brands to
Mitsubishi Electric Automation products. Contract through Onward Search.
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Interviewed integration engineers to gather information about the benefits of using Mitsubishi products.
Researched relevant client information, project components, and technical specifications.
Delivered written case studies for marketing and research purposes to be used internally and externally.
Web Content Writer / Editor
National Safety Council, Itasca, IL
May – August 2014
The National Safety Council (NSC) had begun its “Digital Footprint Optimization” project to update the NSC online
presence and revise, repurpose or retire all web content. Contract through 24Seven.
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Performed a ROT (Redundant-Outdated-Trivial) analysis of all content.
Developed, researched, and wrote digital marketing content for NSC website.
Interviewed Subject Matter Experts (SMEs) to revise and repurpose various technical documents.
Uploaded, posted, and coded the redeveloped content into a new SharePoint 2013 website.
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Technical Editor / Writer
HSBC USA Inc., Schaumburg, IL
March – October 2013
The HSBC U.S.A. Human Resource Service Delivery department required the transfer of hundreds of Human Resource
(HR) documents from a Teamsite CMS intranet into a PeopleSoft HCM Knowledge Management (KM) module.
Contract through AppleOne Employment Services.
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Organized, converted, and migrated more than 500 English and French-Canadian language documents
(including HR policies, FAQs, insurance plan procedures, and Summary Plan Descriptions (SPDs)).
Created fill-in PDF forms with Adobe Acrobat Professional XI to provide a faster and more efficient process of
submitting HR forms digitally—an improvement over the old “paper and fax” method.
Optimized and improved document descriptions, titles, and keywords to work more effectively with the Oracle
Verity Search Engine, which provided the new intranet with an improved search engine functionality.
Content Specialist, Copywriter
Sears Holdings Corporation, Hoffman Estates, IL
March – December 2010
The Sears Online Business unit needed data and content description clean-up, data and attribute validation, and
content enrichment for thousands of retail products sold on the Sears Holdings Corporation (SHC) e-commerce
websites. Contract through Manpower Professional.
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Enriched, edited, and proofread marketing copy published on SHC websites.
Utilized the Google AdWords and Google Trends SEO utilities to optimize product content.
Developed product category guidelines to assist vendors in creating more accurate product listings, which
alleviated lost sales due to inaccurate information.
Managed digital assets with the Sears Product Information Network (SPIN) CMS.
Copywriter, Research Analyst, Image Specialist
Shorr Packaging Corporation, Aurora, IL
August 2009 – February 2010
Shorr Packaging Corporation never had an online presence and began to develop B2B and B2C e-commerce websites
for its more than 11,000 packaging products, equipment, and services, which had traditionally been sold via
salespeople and call centers. Direct 1099 Contract.
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Developed and produced corporate style guide for copywriters, proofreaders, content managers, and
executives to provide a consistent reference point for all company communications.
Researched and wrote multi-channel marketing copy for a more than 1,100 initial e-commerce
packaging-supply product offerings.
Edited, color-corrected, and masked-out backgrounds for more than 1,500 product images using Adobe
Photoshop.
Technical Editor, Writer
DeVry Incorporated, Woodridge, IL
June – August 2009
DeVry had to integrate and update course materials from their purchase of Apollo College and Western Career College
into its own online learning environment. Contract through The LaSalle Network.
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Collaborated with the instructional design team and subject matter experts (SMEs) to research, fact-check, and
proofread the acquired course material for proper grammar, spelling, style, and punctuation as well as overall
consistency according to DeVry standards.
Maintained online lectures, class assignments, quizzes, and final exams within the medical and humanities
curricula using the Pearson eCollege Learning Management System (LMS).
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Technical Writer, System Administrator
Innovativ Consulting Partners, Remote
March – May 2009
The Kuali Foundation development team at Indiana University tasked Innovativ Consulting Partners with producing
software documentation, end-user guides, software-install procedures, and source-code build instructions for the
open-source Enterprise Resource Planning (ERP) system Kuali Rice. Direct 1099 contract.
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Interviewed Java developers to document technical specifications and build-dependencies for the Kuali Rice
Service Bus module (ESB).
Deployed and administered a CentOS test server and configured a Tomcat Java servlet container.
Wrote end-user guide for the Kuali Rice ESB module.
Managed all documentation assets and revisions with SharePoint 2007.
Education
Computer Training Source
Chicago, IL
Certificate
Web Professional Program
Western Illinois University
Macomb, IL
Master of Arts
European History
Università degli Studi di Firenze
Florence, Italy
Certificate
Italian Language
Columbia College Chicago
Chicago, IL
Bachelor of Arts
Sound Engineering
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