Francyn Lefrank Unabia Torres

FRANCYN LEFRANK TORRES BOOKKEEPER 2206, Philippines Analytical Bookkeeper & Admin Specialist with advanced proficiency in QuickBooks Online and Salesforce. Expert in managing complex financial workflows via BillerGenie and JP Morgan Chase banking platforms. Proven ability to leverage GoldMine CRM and Excel/Google Sheets to maintain 100% data integrity and streamline business operations. CAREER HISTORY September 2023 - November 2025 BOOKKEEPER at ProAct Resources Inc. Financial Integrity & Ledger Management: Executed full-cycle bookkeeping and monthly reconciliations with 100% data accuracy, ensuring precise transaction categorization and "clean" financial records. AP/AR & Billing Optimization: Managed end-to-end Accounts Payable and Receivable, utilizing PandaDoc and BillieGenie to automate invoicing and ensure timely vendor payments and collections. Technical Workflow Integration: Streamlined CRM and payment workflows by leveraging QuickBooks, Authorize.net, and Goldmine, supported by advanced data tracking in Excel and Google Sheets. November 2021 - May 2023 CUSTOMER SERVICE REPRESENTATIVE at Buwelo an Exactstar Company Operational Leadership & Mentorship: Served as Assistant Team Leader, providing hands-on floor support and mentorship to drive team goals and ensure 100% compliance with complex Standard Operating Procedures. Billing Resolution & Logistics: Managed intricate account billing and appointment logistics with high precision, resolving discrepancies to secure financial reconciliation and bolster customer retention. Performance Excellence: Consistently surpassed all core KPIs, maintaining top-tier metrics for CSAT (Customer Satisfaction) and operational efficiency. ADMIN STAFF at YC UPVC Doors and Windows (2021) March 2021 - September 2021 Financial Compliance & Reporting: Managed daily bookkeeping, ledger entries, and reconciliations while preparing and filing quarterly Percentage and Income Tax statements to ensure full regulatory compliance. Sales Cycle Streamlining: Developed professional project quotations and invoices, optimizing the transition from initial lead to finalized payment. Client Engagement & Administration: Directed official business social media pages and handled client inquiries to boost engagement and maintain accurate, high-integrity financial records. ACADEMIC CREDENTIALS BACHELOR OF SECONDARY EDUCATION MAJOR IN MATHEMATICS Kolehiyo ng Subic - Class of- June 2019 - August 2023 - Bachelor’s Degree / 1.73 GWA Certifications: Quickbooks Intuit Bookkeeping Cerificate – Demonstrated mastery of fundamental accounting principles and QuickBooks Online integration, ensuring audit-ready books and precise financial reporting for small businesses. Xero Associate Certificate – Proficient in navigating the Xero dashboard to provide real-time financial updates, manage digital receipts, and maintain organized financial records for small business clients. Xero Professional Certificate – Advanced proficiency in utilizing Xero’s full suite of tools for business advisory, including customized reporting, cash flow tracking, and multi-currency management. SOFTWARE EXPERTISE QuickBooks Online Xero Billergenie Authorize.net Salesforce Google Sheets Goldmine JP Morgan Chase Microsoft Excel CORE COMPETENCIES Full-Cycle Bookkeeping Multi-Platform Proficiency Complex Account Reconciliation Financial Reporting & Analysis Mathematical Precision Backlog Cleanup & Data Auditing Advanced Spreadsheet Logic Remote Team Leadership Strategic Project Management CRM & System Integration Instructional Communication Autonomous Night-Shift Operations