Francisco Javier Vaquero Guardado

FRANCISCO VAQUERO Business Analyst Dedicated and detail-oriented Business Analyst. I use a creative approach to resolve issues and I am always energetic and eager to learn new skills. PROFESSIONAL EXPERIENCE Bilingual Customer Service Representative Nov 2012 - Apr 2014 Benson Communications Customer service support/tech support. Payment processing duties/cancellations EDUCATION- High School Liceo Professor Luis Alonso Pino Bachelor General 2008 -2010 High School Liceo Professor Luis Alonso Pino Flight Attendant Nov 2014 - Feb 2016 Avianca Holdings S.A. In-flight service, customer service, and security protocols. First aid/survival skills in case of emergency. Customer Service Specialist Apr 2016 - Aug 2017 BlackHawk Network Customer service/support duties. Activation of pre-paid debit cards, and sales duties. Theft and fraud monitoring. Diploma in Computer's maintenance Bilingual Customer Service Representative Jul 2017 - Jun 2018 The Office Gurus Package logistics follow-up, payment processing duties, chat/email/calls support: data entry, reactivations, and cancellations procedures. 2016 - Currently studying at Universidad Nueva San Salvador Tech Support Representative Jul 2019 - May 2020 Cash App Problem-solving skills, teamwork, Logical thinking. Fraud investigation duties. Tech support/Customer support. Customs degree in Economics CONTACT M:-P: - A: Antiguo Cuscatlan, El Salvador SKILLS Ubuntu Python 3 basic Microsoft Office Linux HTML Helpdesk Zendesk Google Docs Bitrix Windows Zoom MacOs Gapps Slack Stripe Customer Support Representative Jul 2020 - Dec 2020 Chime Bank Policies, Excellent interpersonal skills. Fraud investigation skills. Customer service/Tech support via chat/emails. Onboarding Team Lead Supervisor/Tech Support Representative MIR Partners Inc Mar 2021 - Dec 2022 Onboarding team management (team lead supervisor for onboarding project) Attendance check for agents Income Traffic controller for chats/ticket assignments Chat/Ticket support Tech support for streaming software Events moderator Fraud investigation skills Stripe transaction monitoring (fraud-related tasks) Excellent customer service Remote PC troubleshooting support (Windows, Mac, Linux) Recruitment CERTIFICATIONS Build Chatbots with Python Skill Path Learn Python 3 Course Foundations of Cloud Computing Course Development of Mobile Apps EF Set English Certificate Francisco Vaquero --Antiguo Cuscatlan, El Salvador Hi! I am Francisco Vaquero, warm greetings. I made this letter to express my gratitude for trusting in my abilities and aptitudes. I am a person looking to improve continuously and effectively in the workplace. I think that I achieved the best opportunities through perseverance and a positive attitude toward everything. Really interested in being part of your company and demonstrating my capabilities for mutual good. I'll be happy to help if you have any questions. I'm from El Salvador, Central America. I've always been organized and responsible, but these qualities always felt like a burden to me until I got my first job as a virtual assistant, I was able to experience the fantastic feeling of getting projects completed in a reasonable time, working, and organizing different tasks and projects for my clients to meet the end goals. Nothing like getting all the checkboxes completed! I've learned a lot from leading as well as following leads and having the opportunity to communicate with different clients from different countries and cultures. All these experiences have taught me the importance of empathy and clear communication when it comes to teamwork. I'm a great learner and I'm open to new experiences. Because of all of this, I would be a brilliant match. Thank you so much for your time. I hope to hear from you soon! Sincerely, Francisco Vaquero