FRANCISCO
BARRERA
Project Coordinator
PROFILE
EDUCATION
Detail-focused and results-oriented IT
Project Coordinator with experience in
systems administration, compliance
training, and project management.
Excellent communication and problemsolving skills. Dedicated to achieving
customer satisfaction as well as meeting
or surpassing company expectations. Able
to focus on projects, develop strategies,
and meet or exceed deadlines. A strong
relationship with personnel, customers,
and associates based on knowledge,
professionalism, and integrity.
Brigham Young University-Idaho
Bachelor of Science: Web Design & Development
90 school credits or 75% of the degree
South Mountain Community College
Associate of Science: Computer Science
43 school credits
SKILLS
Project Management
Technical Support
CONTACT
PHONE:-
LinkedIn Profile:
https://www.linkedin.com/in/francis
co-barrera-/
EMAIL:-
HOBBIES
CrossFit
Basketball
Outdoors
Home & Car Audiophile
Water sports
Customer Service
Leadership
Teamwork
Communication
Bilingual
Skilled Multi-tasker
Troubleshooter
Salesforce
85%
95%
100%
87%
95%
90%
100%
88%
91%
83%
WORK EXPERIENCE
Business Manager, 02/2019 to Current
Armando & Sons Custom Rock Cutters – Columbus, NM
Spearheaded business operations by consistently seeking methods to improve profitability through cost
containment, efficiency improvements and revenue generation.
Identified market product demands and customer trends to bring in new customers and retain existing ones for
sustainable profits.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Managed hiring and recruitment, employee motivation and training.
Worked with sales representatives to develop strong customer connections with company teams and promote
long-lasting relationships.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Project Coordinator, 07/2015 to 02/2019
Trimble Construction Logistics – Tempe, AZ
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and
discuss project progress.
Planned complex, business changing high-level projects averaging $50,000 to $1.5 million, by assessing possible
project risks. Managed scope changes to deliver within agreed time constraints and cost.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and
checkpoints.
Managed and implemented all international/domestic software projects and strategically coordinated with
internal and external resources to maintain project plan.
Executed all IT/Software installations in customer's server environment as part of the projects software
implementation. Integrated customer's domestic/international Solution to other Field Service Delivery
applications in their IT environment.
Developed project scopes, mitigation plans, and project chronogram to maintain project timing while providing
support to other project customers.
Coordinated presentations for customers and project members detailing project scope, progress and results,
keeping all entities well informed of milestones and goals.
Technical Support Technician II, 10/2014 to 07/2015
Trimble Construction Logistics – Tempe, AZ
Led level-three support team providing assistance, meeting individual and team performance objectives while
simultaneously running multiple projects.
Engaged end-users and answered questions via email, phone, and remote assistance.
Patched software and installed new versions to eliminate security problems and protect data.
Worked with customers IT and third party dispatch to install or troubleshoot proprietary software insuring bilateral communication between Trimble server farm and customers LAN, including database storage.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Managed customers' expectations of support and technology functionality in order to provide a positive user
experience.
Senior Sales Consultant, 06/2001 to 10/2014
Arizona Auto Parts – Phoenix, AZ
Provided high level of tailored service to each customer, which helped to build lucrative, lasting partnerships.
Explained important information regarding features and functions for various products so that customer was
knowledgeable.
Evaluated clients' needs and created plan of action to provide solutions.
Cultivated existing customer relationships and built rapport with new clients through extensive product
knowledge, and turned prospective leads into happy clients.
