Francisca Igboanugo

FRANCISCA IGBOANUGO Ile-de-france, France|-|-|LinkedIn PROFESSIONAL SUMMARY Seasoned expert in corporate administration, procurement, vendor management and cost analysis. Expertise in analyzing purchasing trends, effective business support skills, managing inventory, office administration, meeting scheduling, and optimizing cost-efficiency strategies within the organization, with the sole aim of improving and redefining corporate administrative and procurement procedures towards organizational goals and objectives. EMPLOYMENT HISTORY → Senior Office Administrative & Procurement Analyst| Helium Health (Nigeria & East-Africa) - March 2023 – June 2025. → Office Administrative and Procurement Analyst | Helium Health (Nigeria & East-Africa) - November 2019 – February 2023 • • • Collaborated with team members towards the roll-out and development of a detailed Procurement Suite. Efficient provision of administrative and business support to co-workers and executive committee (C-suite). Collaborate with the HR department effectively regarding on-boarding of new hires & off-boarding of leavers. • Co-ordinate & effectively Plan business trips (international and Domestic travel) for all staff & executives (Csuite). • Closely work with various business unit’s company-wide in coordinating variety of business Projects. • Visitor Management within the office environment. • Negotiate contracts and purchase agreements, ensuring compliance with company policies and budget constraints. • Servicing & Maintenances of all physical company-wide office equipment's (Nigeria & East-Africa). • Office Renovations and Refurbishments (Nigeria & East-Africa). • Organize and plan Periodic office Cleaning & Fumigation. • Handle company-wide Vehicle & Road- license Paper Renewal. • Conduct Monthly Administrative & Procurement Expense Report & cost comparative Analysis. • Developed new vendor evaluation program that reduced overall cost by $1,000 in the year 2022. • Conduct On-boarding & Registration of New Vendors which includes contract/ service-level drafting and Review. • Organize visa processing and purchase of tickets (Local & International) for all business-related trips. • Effectively plan and organize bi-annual hazard identification & HSE training for all staff to promote workplace health & Safety. • Handles all Shipments/Deliveries (Local & International). • Co-ordinate & plan all delivery of staff birthday Cakes on their respective birthdays. • Co-ordinate team or business meetings/events globally. • Periodic general office Inventory and Company-Wide Asset update via google drive. • Successfully Participated in three (4) company-wide annual ISO and NDPR audits. • Facilitated administrative professional training for members of the Admin & Procurement team (Office assistant & office receptionist) to bridge knowledge gaps and improve professional skills for the purpose of optimizing work outputs. Notable Achievements: • Team collaborative effort achievement: The Administrative & Procurement department received a company-wide recognition as the "Best Innovative team" in the year 2023. Automation of facility maintenance management through the implementation of equipment maintenance trackers. Successfully conducted the first company-wide fire safety and emergency preparedness training for all staff. Developed a detailed annual vendor Evaluation Procedure for all administrative vendors. Collaborated with other departments regarding ISO27001 (an Information Security Management System project). • • • • → • • • • Office Administrative Officer| Solanjy Technologies limited (Lagos, Nigeria) - April 2018 – Oct 2019. Prepare weekly and monthly reports on office general operations. Increased office efficiency by 25% by over-hauling the company's filling system. Manage company documents, office supplies, stocks, and place orders. Established a re-cycle and re-use office supply database that resulted in a cost saving of over 11,000 monthly. • Developed administrative business strategies for business growth and continuity. • Performed various general administrative tasks such as filing, recordkeeping and taking meeting notes. • Participated in various departmental meetings to provide input towards organizational goals and improvement. Notable Achievements: • Provided exceptional support to team members and top managers which in turn increased efficiency and generated positive impact organizational-wide. • Enhanced the unproductive phone system in place: I recommended a better way to handle inbound and outbound calls more efficiently, which in turn reduced the numbers of dropped or lost calls from clients. → Customer Service Officer| Fidelity Bank Plc (Lagos, Nigeria) - June 2014 – Oct 2017. • Daily outbound service calls to get feedback on service delivery/experience. • Customer complaint resolution in terms of failed transactions (Online transfers, pos or web purchase) to determine the cause of the problem and ensure proper and fast resolution. • Create customers on E- banking platforms, account opening and other transaction base services. • Follow-up and give feedback to customer enquiries using clear guidelines within given time frames. Notable Achievements: • Demonstrated excellent and efficient service delivery which in turn increased (the branch-where I was) customer success satisfaction rating by 6% in the year 2015 as against previous years. KEY• SKILLS & Calendar&Management Skills • Effective Effective Time Communication organizational skills. • Data Entry & File Management • Critical Thinking Skills • Budget & Cost Control • Project & Event Co-ordination • C-suite Business Support • Document Preparation & Correspondence EDUCATION → National Open University of Nigeria (NOUN) Lagos, Nigeria. BSc. Business Management → Lagos City Polytechnic Lagos, Nigeria. OND, Business Administration • • • • • • • • CERTIFICATIONS Procurement & Contract Management Procurement & Supplier Management Professional certification in office Administration Microsoft 365 Critical Thinking Skills Communication in the 21st century workplace Time Mgt for Personal &Professional Productivity Finance for Non-Finance Professionals PISTON & FUSION 2024 COURSERA 2023 CHCPD (UK) 2021 COURSERA 2021 COURSERA 2021 COURSERA 2021 COURSERA 2021 COURSERA 2021 CORE COMPETENCIES → Technical Skills: Precoro (Procurement Tool), QuickBooks, G-Suite, Microsoft 365. → Communication & Collaborating tools: Microsoft teams, zoom, slack etc. → Soft Skills: Critical thinking skill, Strong analytical skill, Negotiation skill, Problem-solving skill, Flexibility, emotional intelligence, excellent communication skill, inter-personal skill, effective collaboration skill and highly proactive with an intense quest for personal development. → Languages: English Language (Full Professional Proficiency) & French Language (Intermediate).