FRANCISCA OKOLO-| - | https://www.linkedin.com/in/FranciscaOkolo
PROFESSIONAL SUMMARY
Highly skilled administrative and creative assistant professional with more than two years of experience
in travel management, customer service, office operations and project management. With strong passion
for identifying and solving problems, driving growth and delivering exceptional results.
EXPERIENCE
Administrative and Creative assistant, Integer Travels & Tour Limited Jan 2024 - Present
● Manage and organize schedules, appointments, and meetings for the team or executives.
● Coordinated travel arrangements, including domestic and international trips.
● Assist with travel arrangements, event planning, and coordination of logistics.
● Contribute to brainstorming sessions for campaigns, promotions, and content ideas.
● Manage and handle clients’ requests on a daily basis, fostering productive and timely responses
to their needs and problems.
● Assist in organizing and promoting events, including virtual or in-person workshops, product
launches, or team-building events.
● Support creative and administrative teams by tracking project timelines, deliverables, and
progress.
Key achievements: Initiated income-generating ideas, resulting in significant revenue growth.
Developed operational tools, including work plans, staff directory, reporting templates and initiated
SOP.
Customer Service Representative, Majority Real Estate Enugu.
Dec 2022 - Nov 2023
● Communicated product and service offerings to customers, effectively addressing their needs
and expectations.
● Increased customer satisfaction and retention by 70% by being empathetic, responsive and
timely to their requests and complaints
● Managed customer complaints, ensuring prompt and effective resolution of issues while
escalating more complex cases as necessary.
VOLUNTEER
Project Manager, Culture & Tourism CDS group NYSC
Aug-Oct 2022
● Prepared a detailed work plan, delegated tasks, and motivated team members to complete
assigned tasks for the project.
● Prepared proposals, launched campaigns to raise money and promote the festival.
● Sourced and raised half a million within six weeks for the project.
● Effectively worked with team members to mitigate risks, by carrying out a risk management
analysis and having a responsibility for each risk.
● Led Culture and Tourism CDS group in creating the first NYSC cultural festival in Adamawa
State.
EDUCATION
Bachelor of Arts/ Education, French
University of Benin-city, Edo state Nigeria
December/2019
ADDITIONAL
Technical: Microsoft suites, Google work space, Microsoft team & Trello
Certifications & Training: Project management & customer service.
