Francis Willson D'souza

Experienced IT Infrastructure & Service Delivery Leader with 14+ years in the BFSI sector, specializing in ITGC controls, ISO 27001 compliance, and audit readiness. Proven track record in managing global IT operations, leading ITIL-based incident/problem/change management, and aligning infrastructure governance with business and regulatory objectives. My leadership enabled seamless communication during major incidents and improved service delivery. Passionate about fostering robust IT frameworks, I aim to empower teams and organizations to achieve governance, risk, and compliance objectives. Skilled in stakeholder engagement, DR planning, and cross-functional team leadership.