Francis Teofilo A. Lazalita

FRANCIS TEOFILO A. LAZALITA E. J. Blanco Ext. Purok Del Pilar Daro Dumaguete City, Negros Oriental- CAREER OBJECTIVE To be able to work in a company where I will be able to boost my strength and capabilities, through comprehensive guidance and training with the means of enhancement and career advancement. POSITION APPLIED: IT Specialist SKILLS Computer Literacy  Capable of working and operating computers  Can professionally operate a desktop/laptop computers preferably hardware and software  Have the knowledge of major/minor troubleshooting and with various computer applications  Efficient in Basic CISCO Networking and configuration Strength  Good oral communications and interpersonal skills  Self-motivated, has perseverance and trust in myself in everything that I do, in/out of work  Can follow instructions and has an ability to listen and understand  Hardworking, responsible and can work well with others WORK HISTORY Computer Technician / OfficeBox – Dumaguete City, Negros Oriental / 09.2010 – 09.2011  Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.  Provided documentation on start-up, shut down and first level troubleshooting of processes.  Linked computers to the network and to peripheral equipment, including printers and scanners.  Used diagnostic tools to identify hardware failures and replace components that were not functioning.  Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Tier 2 ENT VAS Customer Service Support / Qualfon – Dumaguete City, Negros Oriental / 09.2011 – 01.2015  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Politely assisted customers in person and via telephone.  Recipient of multiple positive reviews acknowledging dedication to excellent customer service.  Answered product questions with up-to-date knowledge  Developed reputation as an efficient service provider with high levels of accuracy. Bid Researcher Specialist / SPi CRM – Dumaguete City, Negros Oriental / 04.2015 – Current  Performed initial client assessment and analysis to begin research process.  Researched and updated all required materials needed for firm and sources.  Verified data integrity and accuracy.  Obtaining bidding documents, bid results and awarded contractor from local, state and federal agencies.  Responded to source requests via telephone and email.  Worked directly with (clients, management) to achieve the goal Business Owner at Beyond Boundaries Online Shopping and FD iCafe and computer/laptop repair EDUCATIONAL BACKGROUND TERTIARY LEVEL: Bachelor of Science - 2012 Foundation University | Dumaguete City, Negros Oriental Computer Science Certificate - 2012 Foundation University | Dumaguete City Negros Oriental Certificate in CISCO Networking Certificate - 2011 Metro Dumaguete College | Dumaguete City, Negros Oriental NC-II Computer Hardware Servicing SECONDARY: Taclobo High School Dumaguete City, March 2007 PRIMARY: North City Elementary School Dumaguete City, March 2003 ACCOMPLISHMENTS  ASPIRE Bronze Training Program 03/2016 to 08/2016  GROW Model of Coaching and Mentoring 08/2016 to 10/2016  Lean Six Sigma - White Belt workshops 03/2017 to 04/2017 CHARACTER REFERENCES ALVIN MASIADO Operations Manager SPi CRM, Dumaguete City ROCK BEBERO Team Lead SPi CRM, Dumaguete City ALBERTO DIEGO Instructor Foundation University, Dumaguete City