FRANCIS RICAFORT
Data Entry | Technical Support
OBJECTIVE
Seeking a challenging career
with a progressive organization
that provides an opportunity to
capitalize on my technical skills
and offer me a constructive
workplace for communicating
and interacting with customers
and people.
TECH SKILLS
Hardware and Network
troubleshooting
Data Entry
Web research
Microsoft Office(Excel | Word)
Google Sheet | Google Docs
CONTACT
-
-Blk.16, Lot5 Mondello Homes,
Guitnang Bayan I, San Mateo,Rizal
EXPERIENCE
Advisor 1, Technical Support
AUG 2019 - DEC 2020
Provide technical support for android(Samsung)
phones to end-user general and technical issues.
Subject Matter Expert
APRIL 2018 - JULY 2019
Provide support to Tier1 agents with questions
about the policy of the business, troubleshooting
steps, and usage of the CRM tool.
Perform administrative tasks: updating KPI scores
of agents and generating reports in Excel.
Technical Support Representative
FEB 2017 - APRIL 2018
SOFT SILLS
Highly organized, detailoriented, fast-learner, can
work in a fast-paced
environment
Accurate, efficient,
passionate, hardworking, and
eager to learn new things
Team-player,
professionalism, shows the
outstanding result and meet
the deadline on time.
Provide phone support with customers having
technical issues with their DTV equipment.
EDUCATION
BiCOL UNIVERSITY
2011 - 2016
Bachelor of Science in Information Technology
College of Science, Computer Science and Information
Technology Department, Main Campus, Legazpi City
