Francis Posadas

Francis M. Posadas Mandaluyong City, Philippines Mobile: - Email:- Career Summary Dedicated, diligent, highly organized, and detail-oriented professional with almost 12 years of experience in Learning and Development with backgrounds in Project Management, Business Transition, Staff Management, Succession Planning, Training Needs Analysis, Client Communication, and Process Improvement. Professional Experience Legato Health Technologies Inc. July 2019 – June 2020 Learning Manager for Anthem Health Insurance, a Fortune 500 Company Ensures successful implementation of high-quality performance solutions to the company and/or specific clients. Manages a team of Learning and Development associates responsible for the delivery of learning solutions to meet client needs and objectives Consults with clients to understand strategic objectives Oversees the consistent practice of performance consulting with clients to identify the root causes of performance gaps Ensures alignment of local efforts with Enterprise strategic objectives. Oversees the formulation of teaching outlines, instructional methods, and/or teaching aids. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Partners with the Director to develop and implement market or business segment training strategy that aligns with the departmental/enterprise Learning and Development strategy. SchoolApply June 2018 – June 2019 Education Advisor Provides guidance to international students who want to study abroad and matches them with universities and colleges in Canada, US, Ireland, United Kingdom, Australia, and other countries based on academic profile, budget, and IELTS. HKT Teleservices August 2017 – May 2018 Lead Trainer for VIPKID Trains and develops curriculum for all voice and non-voice business of an English Education program in Manila Jwien Food Corporation April 2017 – August 2017 Operations/HR Consultant Oversees day-to-day operations of outlets. Supervises Area Supervisors on monitoring performance of outlets. Supports HR-related deliverables. Optum Global Solutions October 2014 – June 2016 Training Manager for United Health Group Insurance, a Fortune 500 Company Collaborates with internal and external clients on end-to-end process in relation to business transitions. Facilitates skip level meetings and determines training effectiveness. Creates action plans as necessary. Conducts Training Needs Analysis (TNA) and creates training agenda for continuous learning experience. Teams up with Human Resources and Operations in identifying talents for Management Trainee (MT) and Subject Matter Expert (SME) roles through a series of selection process. Enhances trainer competencies and development through evaluation, observation, one-on-one coaching and mentoring, and partnership with third-party vendors. Designs computer-based training materials and Knowledge Management (KM) portals. Succession planning and Talent Mobility Hinduja Global Solutions February 2012 – October 2014 Training Supervisor for BlueShield of California Regularly monitors each trainer’s performance and competencies through evaluation and individual coaching. Develops and enhance the trainers’ skills through Corporate Trainings. Empowers training staff through task delegation and succession planning. Creates an avenue for identifying training needs and highlighting best practices through Training Governance. Conducts Training Needs Analysis through class observations, evaluations, and skip level meetings. Designs computer-based training materials. Revises training agenda per business need. Evaluates training requirements for each line of business, consulting with operations and workforce management. Coordinates with stakeholders on Capacity Planning. Acts as a Privacy Officer. Expert Global Solutions December 2008 – February 2012 Product Trainer for Humana Health Insurance, a Fortune 500 Company Facilitates new-hire, refresher training, cross-training, and up-training classes for agents and support staff. Conducts team huddles on updates and new procedures as part of process improvement. Assists operations as an acting team lead for performance outliers. Participates in call calibration sessions and client webinars. Provides training-related feedback to clients. Drives compliance on annual mandatory courses and assessments completion. Participates in client webinars and trainings. Attends weekly staff planning with operations and workforce management teams. Expert Global Solutions January 2008 – December 2008 Customer Service Representative for Humana Health Insurance, a Fortune 500 Company Receives provider calls on eligibility and benefits Medicare Advantage and Commercial policies (HMO, PPO, POS, NPOS, and EPO), both self-funded and fully-insured. Assists providers on claims calls which included pricing-related disputes. Provides healthcare providers information on their participating status. Freelance Academic Instructor and Piano Instructor March 1998 to 2008 Facilitates one-on-one and group sessions for kids and adults. Seminars and Trainings Attended CIIT Digital Marketing (2020) Online Academy for Virtual Assistants (2020) 74th Registered Financial Planner of the Philippines Program (2019) Leadership Action Program (2019) Money Making Muscles Leadership Training (2019) Personality Development Training (2019) Lean Six Sigma – UnitedHealth Group, Taguig City (2015) Situational Leadership II – SMX Convention Center, SM Aura (2015) Introduction to Value Based Leadership – SMX Convention Center, SM Aura (2015) Excellence in the Workplace by Francis Kong – SMX Convention Center, Mall of Asia (2013) Coaching and Counseling (2013) Train-the-Trainer and Training Needs Analysis (2012) Time Management (2012) Earning and Learning (2010) Perfect Service Summit (2010) Coaching for Results (2010) Skills Staff Training, Development, and Management Succession Planning Mentoring and Counseling Training Needs Analysis Instructional Design, Development, and Delivery Performance and Time Management Interpersonal and Communication Skills Employee Relations and Retention Education Our Lady of Fatima University Bachelor of Science in Nursing, 2007 Personal Information Birthday: October 30, 1984 Birthplace: Quezon City Civil Status: Single Nationality: Filipino