Francis Njuguna

Francis Njuguna-www.linkedin.com/in/francis-njuguna-04583a28a PROFESSIONAL SUMMARY Highly skilled data analyst with a patient-centric background and expertise in research methods. Proven track record of collecting, interpreting, and effectively communicating medical data through digital tools and software. Exceptional attention to detail and ability to transform complex data into actionable insights. Seeking a data analyst role where I can utilize my strong communication skills and data analysis expertise to drive data-driven decisionmaking and generate valuable insights. WORK EXPERIENCE QA Tester and Technical Support Kent, UK Spearheaded a high-performing QA testing team, implementing strategic procedures to ensure product quality aligned with design standards and customer requirements. Conducted comprehensive data analysis to evaluate function, performance, and design compliance. Enhanced product quality by conducting rigorous regression testing and meticulous result analysis. Delivered valuable observations and insights to the development team, resulting in improved product reliability and heightened customer satisfaction. Fly Easy Group Data-Driven Customer Focus (Travel Agency, Nairobi, Kenya) Emphasized research and analytical skills to develop a loyal customer base, offering tailored travel solutions that fit in with client needs and budget constraints. Demonstrated a customer-centric approach by utilizing data insights to offer personalized travel solutions that emphasize the perfect fit for each client. Utilized research and analytical skills to develop a loyal customer base, offering tailored travel solutions that fit in with client needs and budget constraints, while emphasizing the value and benefits of data insights. Developed a loyal customer base by utilizing research and analytical skills to offer tailored travel solutions that fit in with client needs and budget constraints, while emphasizing the importance of data insights in delivering exceptional customer experiences. More than writers Article Writer July 2022 - September 2022 Remote - part time Created captivating articles customized for the tours and travel industry, resulting in heightened visibility and active participation. Generated SEO-friendly content to enhance online presence in targeted Google searches for specific locations. Conducted meticulous revisions to guarantee client contentment and adherence to their individual needs. Employed persuasive language and integrated all provided keywords to amplify impact and efficacy. Dental Access Nairobi Clinic May 2022 - Present Dental Hygienist/Nurse Nairobi, Kenya Promptly analyzes patient's symptoms upon first contact, ensuring efficient and accurate diagnosis while discussing treatment plans. Collaborates with fellow practitioners to analyze patient's x-rays, facilitating comprehensive treatment plans and discussing findings. Fosters a strong relationship with clientele through effective communication and discussion of treatment plans, resulting in high patient satisfaction and personalized care. Demonstrates exceptional customer service skills by addressing patient's needs and discussing personalized care, enhancing overall patient experience. Invisible Technologies –Walmart Data Enrichment June 2021 - May 2022 DATA ENRICHMENT-short project New York Promoted adherence to Walmart's style guide for product style format on their website, ensuring consistent branding and enhanced user experience. Utilized strong reporting skills to extract, record, and manipulate data from the Walmart website using Google Sheets, showcasing proficiency in database management and MySQL. Demonstrated resourcefulness by sourcing information from Amazon and other sites to enrich data, generating valuable insights to support decision-making processes. Actively contributed to the enrichment process, showcasing a commitment to excellence and attention to detail. Fly Easy Group May 2018 - August 2022 Operations (Part Time – Hybrid) Nairobi, Kenya Provided seamless and personalized travel experiences for customers by proficiently coordinating international and domestic travel accommodations, including airfare, hotel, and rental car reservations. Developed a loyal and global clientele base by actively listening and conducting thorough research to deliver tailored travel solutions within budget constraints. Continuously enhanced business acumen by capitalizing on emerging industry and market trends, fostering strong customer relationships. Leveraged expertise in travel budgets to provide cost-effective options, maximizing value for clients and optimizing their travel experiences. StayCircles March 2018 - June 2018 Flight Deal Finder and Virtual Assistant New Jersey, USA Efficiently completed administrative tasks, including business correspondence, transcription, and data entry, showcasing exceptional problem-solving abilities. Conducted thorough research and booked flights and accommodations, ensuring accuracy through crosschecking, while serving as the go-to person for travel arrangements. Collaborated closely with product management, employing strong organizational skills to design, build, and test systems, resulting in efficient and effective project execution. Demonstrated exceptional attention to detail and cross-checking abilities, ensuring accuracy and quality in all tasks performed, while showcasing exceptional abilities in delivering high-quality work. Fitswarm QA Tester and Technical support March 2018 - December 2020 Kent, United Kingdom Utilized strong technical skills to conduct comprehensive data analysis, meticulously comparing function, performance, and design compliance of products to ensure they met design standards and customer needs. Led and motivated a team of testers in strategic testing procedures, effectively validating fixes and ensuring the highest level of product quality. Performed rigorous regression testing and noticed valuable observations and insights, providing crucial feedback to the development team. EDUCATION Kenyatta University Bachelor of Arts Psychology Institute of Health Care Management Diploma in Dental nursing and hygiene August 2020 Kenya December 2019 Kenya SKILLS Email Management: G-mail, Outlook Project Management: Slack, CRM Communication: Email handling Ticket Management: Salesforce, Zendesk Data Manipulation: Python libraries, R, SQL, Power BI Data Analysis: Excel, Spreadsheets, Python, R, SQL, Power BI Data Automation: Python libraries, SQL, Power Bi Data Visualization: Python, R, Tableau, Power BI CERTIFICATES Microsoft Power BI June 2024 Attract and engage customers with digital marketing | Google June 2023 Foundations of digital marketing | Google June 2023 Prepare data for exploration | Google Process data from dirty to clean | Google June 2023 June 2023 Prepare data for exploration | Google May 2023 Ask questions to make data-driven decisions | Google REFERENCES Doctor Momanyi (Assistant director Dental Access- Doctor Njuguna (Director Dental Access- Martyn Muya (Project manager Fly easy group- April 2023