Francis Njoroge

FRANCIS NJOROGE Organized Accounts Assistant knowledgeable in various accounting ACCOUNTING/SALES to challenging problems. programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions Ambitious Accounting Assistant demonstrating strong background in Contact employee expense management and vendor relations. Skilled in Address fulfill role of increased responsibility to add value to dynamic Nairobi, 30, 00100 accounting team. Phone- managing outstanding invoices to reduce payment time. Eager to Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative E-mail and technical aptitude with great attention to detail. Self-motivated, - driven and adaptable with proven track record of exceeding goals. WWW Dedicated Customer Service professional with knowledge of service https://bold.pro/my/francis- delivery and proven multitasking abilities. Committed to maintaining njoroge/447 professional relationships to increase profitability and drive business results. Skills Payment reconciliation Statutory accounts preparation Ledger and journal entries Month-end reports Invoicing and collections Account Reconciliation Work History 2022-01 - Accounts Assistant Current Loki Ventures Limited, Nairobi Organized data into multiple spreadsheets to streamline data. Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements. Reviewed figures, postings and documents for correct entry, completeness and accuracy. Bookkeeping Used accounting software to prepare weekly and Financial statements monthly financial reports. expertise Payroll Processing Data processing Staff Management Financial Management Key account management Sales expertise Reconciled account information and reported figures in general ledger by comparing to bank account statement each month. Prepared and mailed over 500 invoices to customers, processed payments and documented account updates. Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered. Communicated and resolved disputes with clients regarding outstanding invoices, payments Account management and adjustments. Maintained clean and organized files by keeping Correspondence accounts payable records up-to-date. management Monitored status of accounts receivable and payable to facilitate prompt processing. Software Communicated with suppliers to reconcile invoice payments. Microsoft Excel Checked general ledger entries to increase accuracy, prevent significant errors and identify Word Processing adjustments. Wordpress Supervised daily bookkeeping operations with attention to accounts receivable, accounts SAP payable, banking reconciliation and Quickbooks disbursements. Completed financial reports, providing insight into performance, operations and cash flow. Languages Swahili English 2019-12 - Key Account Manager 2021-12 Loki Ventures Limited, Nairobi Analyzed key competitors to respond to competitive threats. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. Analyzed sales to manage life cycle of product, inventory models and selling rates. Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction. Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment. Supported sales and reporting for large and medium-sized accounts. Created sales forecasts to target daily, monthly and yearly objectives. Exceptional computer skills Worked with over 30 sales team members to collaboratively reach targets, consistently meeting or exceeding personal quotas. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Attended monthly sales meetings and quarterly sales trainings. - Fleet Manager Eco Drive Cabs Limited, Nairobi Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities. Reduced expenditures by overseeing vehicle acquisition to attain best value and price negotiation. Inspected vehicles and requested maintenance tasks be completed within specific timeframes. Provided all drivers with pertinent safety materials regarding rules and regulations. Increased regulatory compliance by monitoring vehicles to verify adherence to operational, country and county requirements. Suggested actionable improvements to increase efficiency and reduce expenses. Trained drivers to manage time effectively, improving overall mileage performance. Introduced incentivization programs to increase employee performances. Completed projects by effectively delegating tasks and overseeing employee performance. Streamlined operations to increase productivity and oversaw 20 employees to maximize outcomes. 2017-07 - Customer Service Representative 2019-11 Loki Venture Limited, Nairobi Provided primary customer support to internal and external customers. Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Recorded account information to open new customer accounts. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Updated account information to maintain customer records. Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Collected and analyzed customer information to prepare product or service reports. Responded to customer requests for products, services and company information. Processed customer adjustments to maintain financial accounts. Answered product and service questions, suggesting other offerings to attract potential customers. Trained new personnel regarding company operations, policies and services. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. Increased efficiency and performance by monitoring team member productivity and providing feedback. Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Effective liaison between customers and internal departments. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Communicated professionally with colleagues, freelancers and clients. Promptly responded to inquiries and requests from prospective customers. Enhanced productivity levels by anticipating needs and delivering outstanding support. Implemented and developed customer service training processes. Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service. Exhibited high energy and professionalism when dealing with clients and staff. Followed-through on all critical interdepartmental escalations to increase customer retention rates. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Delivered prompt service to prioritize customer needs. Reduced process inconsistencies and effectively trained team members on best practices and protocols. Investigated and resolved accounting, service and delivery concerns. Educated customers about billing, payment processing and support policies and procedures. Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. 2015-01 - Call Center Supervisor 2017-06 Universal Cabs Limited, Nairobi Oversaw 5 employees performance to foster accurate prioritization and achievement of sales and productivity goals. Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. Established and oversaw performance targets for call center associates. Developed quality employees within call center to take over leadership positions. Assessed personnel performance and implemented incentives and team-building events to boost morale. Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques. Established and updated work schedules to account for changing staff levels and expected workloads. Prepared agendas and took notes at meetings to archive proceedings. Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning. Executed Monthly Performance Plans with representatives to to identify production gaps. Created team rotations to man center effectively during peak hours. Prepared reports to assist business leaders with key decision making and strategic operational planning. Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices. Maintained call center equipment in good working order to maximize productivity. Created clear and effective policies governing all aspects of employee work and interaction with customers. Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings. Education- Associate of Science: Accounting Royal Business School - Nairobi,Kenya Accomplishments Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 15 staff members. Documented and resolved Delivery delays which led to increase in order fulfillments & also increased customer retention. Achieved high revenue collection by completing accounts reconciliation with accuracy and efficiency. Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Product Promotion - Up-sold products and motivated customers to upgrade current product plans. Customer Relations - Earned highest marks for customer satisfaction, company-wide. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction. Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Resolved product issue through consumer testing. Interests Travelling Being Involved with charities Joining social events i.e Dog show Reading