Francis Muendo Kamba

I’m a versatile and focused professional with five years of experience providing high-quality support in virtual assistance, data entry, customer support, finance operations, and content writing. With a background in financial services and client engagement, I offer a unique blend of technical precision and empathetic communication in every project.

In my previous roles at Equity Bank Kenya, I was on the frontline of customer service, both onsite and remotely, handling inquiries, resolving disputes, and guiding users through financial processes both online and in person. I possess hands-on experience with tools like Oracle ERP, Finacle, MS Excel, Power BI, and digital communication platforms, enabling me to provide both operational and customer-facing support with confidence.

As a Virtual Assistant, I’ve assisted businesses with data entry, email handling, editing and proofreading, online research, and website usability testing. I ensure timely and accurate task completion while maintaining a high level of professionalism and attention to detail.

Clients appreciate my responsive communication, ability to manage multiple tasks, and commitment to delivering value. I am proactive and tech-savvy and constantly seek ways to improve workflows and elevate client experiences. Whether it’s resolving a customer’s concern, crafting clear-written content, or supporting business operations, I always strive to go the extra mile.

Let’s connect if you're looking for someone to support your team with dedication, efficiency, and a personal touch.