Below is the Summary of Experience and Skills
Virtual Assistant (Online Shop/General)
- Able to respond to customer and member’s query through email and phone calls
- Able to ensure all products uploaded in Website are correct.
- Accurate and efficient data entry (Tracking of member’s records and sales).
- Able to perform additional tasks depending on the client’s needs efficiently and effectively.
Virtual Assistant/Customer Support (Phone, Email and Chat) (Groupon US)
- Ensure eligibility of Customers on a daily basis.
- Able to assess paid and unpaid orders from Member’s Account.
- Able to handle customer’s query efficiently and effectively.
- Able to create ticket for necessary escalation.
Utilization of the following software:
- Zendesk
- Google Docs
- Google Drive
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Shopify
- Slack
- Basic Adobe Photo and Video Software
- Freshdesk