Francis Marc Pepino

Francis Marc Pepino Experience February 14, 2018 - September 23, 2022 Acquire Asia Pacific Sales Team Manager Contact Phone - Email - Address 69 Soliven St. Phase 1 Grenheights Subd Brgy. Concepcion Uno Marikina City Philippines Education 2003 - 2007 IT / Computer Programming Emilio Aguinaldo College Expertise Team Management Canva Graphic Designs Video Editing Social Media Management Basic SEO for FB and Youtube Account Management Appointment Setting General Virtual Assistant from organizing calendars, replying to email, SMS, answering calls etc. Data Entry, Internet Research, List building Outbound Telemarketing Cold Calling Sales Representative Certification Google - The Fundamentals of Digital Marketing Overseeing activities and productivity of employees in the team Ensuring employees carry out instructions and perform at their best levels Facilitate commitment meeting with the employees in the team Review and deliver weekly quality coaching Review and deliver team monthly stats Facilitate refresher trainings Directly reporting to the client about performance and productivity Creating spreadsheets and graphs for reporting Facilitates update to clients on a weekly or a monthly basis about the total team sales September 13, 2016 — February 13, 2018 Acquire Asia Pacific Sales Team Leader Overseeing activities and productivity of employees in the team Ensuring employees carry out instructions and perform at their best levels Facilitate commitment meeting with the employees in the team Review and deliver weekly quality coaching Review and deliver team monthly stats Facilitate refresher trainings Answer urgent manager call request and callbacks November 24, 2014 — September 12, 2016 Acquire Asia Pacific Tier 3 Sales Representative Answering inbound sales calls and processing orders Contacting exiting customers to do cross selling other services Contacting customers who inquired on the website to process orders and upsell other services Live Chat December 16, 2013 — September 5, 2014 Teleperformance Customer Service Representative Assist customers on understanding their bills Process disputes and complaints Follow up updates on customers accounts January 2, 2013 — June 2, 2013 The Results Companies Customer Service Representative Assist customers on understanding their bills Process disputes and complaints Follow up updates on customers accounts April 27, 2009 — April 29, 2012 Convergys Customer Service Escalations Representative Assist customers on understanding their bills Process disputes and complaints Follow up updates on customers accounts Takes supervisor calls or manager calls from customer service representatives Process and creates reports on a weekly basis for escalations August 9, 2008 — March 19, 2009 TeleTech Technical Support Representative Assist customers on network troubleshooting Assist customers on setting up their email client Remote access customers computer if necessary Prioritize once call resolution for tech concerns Process technical dispatch if needed November 13, 2007 — July 27, 2008 Teleperformance Technical Support Representative Assist customers on network troubleshooting Assist customers on setting up their email client Remote access customers computer if necessary Prioritize once call resolution for tech concerns Process technical dispatch if needed F A N P CI E S P IN M O AR R C F A N P CI E S P IN M O AR R C F A N P CI E S P IN M O AR R C FA CE BO AD OK S