Francis Mae Palanggoy

Francis Mae T. Palanggoy (-|-Skype Name: live:.cid.833419fa86b303df Experience Oct 2016 – Feb 2021 Retail Support Group/ Customer Service (Metro for T-Mobile) (4 years and 4 months) iQor Philippines Specialization Role Monthly Salary Customer Service Customer Service - General PHP 25,000 Provide outstanding customer service on every call Access customer account and verify account information on every call. Provide courteous customer service and a sales expert. Maintain courteous and positive interactions with customers and co-workers. Be the face of our company and set the tone for thousands of current and potential customers as to sell industry-leading products and services like a total tech pro. My role is about finding cool solutions for our customers while learning what it means to be the Un-carrier. Ability to lead and coach others Strong communication skills Strong attendance is essential to being successful in this position. July 2015 - Sept 2016 Technical Support Specialist for Time Warner Cable (1 year and 2 months) Convergys Philippines Specialization Role Position Level Monthly Salary Technical & Helpdesk Support Technical Support and Sales Support Coordinator Supervisor / 5 Years & Up Experienced Employee PHP 30,000 Operates computerized systems to record data, make corrections or complete required follow up. Activates new accounts Upgrades, downgrades, transfer and reconnects service. Answers basic billing questions (such as non-pays) and will process payments. Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company’s products. Requires advanced technical knowledge of the company’s products and services. Assess needs and suggest/promote alternative products or services. Sell our services and features to meet defined sales objectives/goals. Applies company technical support policies and procedures to resolve routine issues. Perform other duties as requested. May 2014 - Jun 2015 Customer Care Associate for Sprint (1 year and 1 month) iQor Philippines Specialization Role Monthly Salary Customer Service Customer Service - General PHP 20,000 Provide outstanding customer service on every call, email and chat. Access customer account and verify account information on every call, email and chat. Provide courteous customer service. Maintain courteous and positive interactions with customers and co-workers. Maintained excellent knowledge of our portfolio of products and services in order to understand customer’s needs. Performed tasks to increase sales such as promoting sales of select company products and offering incentives for products specification. Provided support for customers facing challenges with the company's products and services. Worked extensively with the customer to resolve billing problems, account activation, technical issues, and in addition to other general services issues in an effort to retain their services. Responded to incoming requesting for cancellation services and persuaded our customer to remain with us Education 2014 Mariano Marcos State University Bachelor's Degree in Computer Engineering About Me Gender Age Address Nationality Female 29 years Pampanga, Central Luzon, Philippines Philippines