Francis Laurence Intia

FRANCIS LAURENCE INTIA Blk 6 Lot 58 Waling-waling street. South Garden Homes Salitran III Dasmariñasi City, Cavite Email Address:-Mobile no :- SUMMARY • • • Profile: Male, 27, Single Nationality: Filipino Current Location: Makati City EDUCATION June 2013-March 2017 Lyceum of the Philippines University - Cavite Campus Course: Bachelor of Science in Travel and Tourism Management Level: Graduate- Dasmarinas North National High School High School Graduate- San Miguel Elementary School Elementary Graduate WORK EXPERIENCE October 2015 – September 2016 • Teleperformance Makati. Customer Support/SME at Frontier USA • Inbound/Outbound calls • Basic Technical Support • Supporting the Team • Taking Supervisor Call November 2016 – May 2017 • Arriva Medical An Alere Company, Bonifacio Global City, Taguig Sales/Reorder Specialist at Arriva Medical USA Diabetic supplier • Inbound/Outbound call • Processing of Sales • Order Fulfillment • Customers follow up • Upselling May 2017 – June 2019 • Boldr, Hanston Building. Ortigas City Pasig Sales Account Executive/SME at KeepTruckin • Business Development • Appointment setting • Presenting the product • Closing the sale • Client relation • Customer support • Inbound/Outbound calls • Email marketing • Reporting directly to the client • Manage 7-10 people • Reporting June 2019 – September 2021 • Social 27 – Digital Events Platform (remote set up) US Based Company Executive Virtual Assistant of the Director of Sales & BDR Team • Manage the director’s day to day activity • Email, Calendar, and Schedule Management • Client Relations • Customer Success • First layer of support • Wide variety of Admin task • Travel Arrangements • Data entry • Responsible for Sales and BDR Team reporting • Taking minutes of the meeting • Online Research • Social Media Management • Project Management September 2021 – September 2022 • Liven ( Remote Set-up ) AU Based Company Operations and Client Support Representative • Work in a high-performing Operations team that acts as the ‘engine room’ of the Company. • Help optimize Liven’s Merchant Operations and champion processes associated. • Creating brand profiles for our customers • Client Relation • Customer Support • Inbound/Outbound calls • Assist with the logistics of hardware and Welcome Kits to ensure our restaurant partners across Australia are fully prepared to be Onboarded • Provide an exceptional restaurant Onboarding experience to our new restaurant partners • Calling our new partners and induct them onto the platform by training and setting them up for success • Help the customer build their Online Presence and Online Menu • Handle Customer Support tickets by providing administrative and/or technical assistance and escalating tickets when necessary • Liaise with other departments TOOLS • HubSpot, Salesforce, Monday.com, Asana, ClickUp, Slack, G-Suite, Microsoft Office, InDesign, Hootsuite, Dashlane, Hubstuff LANGUAGES • Filipino and English CARREER OBJECTIVE To obtain a position that will effectively utilized my strength, skills and capabilities. Willing to be trained, learn and grow in a fast-paced environment as a professional Individual.