Francis Kihiko Kamau

FRANCIS KAMAU Virtual Assistant Kamau.francis.kihiko @gmail.com Nairobi, Kenya ABOUT ME With extensive remote work experience, I excel in providing high-level support to senior management. My strong collaboration and task delegation skills,enable me to efficiently manage projects, organize tasks, and solve problems with a proactive approach. Known for my multitasking abilities, I handle multiple responsibilities simultaneously while maintaining exceptional attention to detail and quality. I bring a strategic mindset to the role, ensuring that operations run smoothly and priorities are consistently met. Outside of work, I indulge in making social media content WORK NOV 2021SEP 2024 SUNKING KENYA Customer Care Specialist ● ● ● ● ● JUN 2020OCT 2020 Developed problem-solving techniques to handle diverse customer issues Collected and analyzed up to 70 survey responses daily using google excel, providing actionable insights for improvement Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction. Assisted in the prospects line of business, contributing to lead generation and nurturing Gained proficiency in looker studio to effectively present data and enhance decision-making processes TRANSCONTINENTAL TIMES Contributing Writer ● ● ● ● ● Produced well-researched and engaging articles on various topics Improved editorial skills, ensuring content meets high standards of quality and relevance Collaborated with the editorial team to meet content deadlines Received awards for best article in September and October, highlighting my strong writing and storytelling skills Achieved an average engagement rate of 25% across my articles, demonstrating my ability to connect with readers and create impactful content ● SEP 2019JUN 2020 WORK GAP ● Dedicated quality time For Personal development and learning spirituality. EDUCATION TASK EXPERTISE Dr. Babasaheb Ambedkar Marathwada University Bachelor’s Degree, Journalism Writing and Editing Content Creation Complaint Resolution Collaboration Task Prioritization Problem Solving Customer Service PROFICIENCY IN TOOLS INTERESTS Zoho Zendesk Grammarly Ameyo Canva Google Sheets Google Slides Google Docs Google Calendar Google Mail Microsoft Excel Microsoft Powerpoint Looker Studio Travelling Reading Writing