Piros, Francis Kendrick Torres, RN
Blk 2 Lot 1, St. James street, SPS 7, Bgy. San Bartolome, Novaliches, Quezon City, 1116 | (-
-| December 9, 1991 | PRC License number:-
Objective:
To obtain a position that will utilize my educational background, work experience, and ability to work well with people.
Education:
Far Eastern University
Nicanor Reyes Sr. Street, Sampaloc, Manila
Bachelor of Science in Nursing
Skills:
Responsible and outstanding communication skills.
Effective leadership qualities.
Have excellent computer skills (MS office, particularly in Excel and PowerPoint).
Strong ability to adapt to new environments.
Can handle queries very well with pleasant interpersonal skills.
Client relationship management.
Willing to learn new knowledge.
Team management
Setting-up meetings
E-mail management
Honors and Activities:
Nicanor Reyes Sr. Scholarship, Recipient
Far Eastern University
S.Y-, 1st Semester
Full Academic Scholar, Recipient
Far Eastern University
S.Y-, 2nd Semester
Lumen in Excellentia: A step closer to academic excellence (Seminar), Organizer
Far Eastern University
S.Y-, 1st Semester
Mending a Broken Heart: Terminating Shockable Rhythm (Seminar), Organizer
Far Eastern University
S.Y-, 2nd Semester
EDEN’s Elite: Best Quality Analyst, Recipient
Hinduja Global Solutions
F.Y. 2014 - 2015, 1st Quarter
EDEN’s Elite: Best Quality Analyst, Recipient
Hinduja Global Solutions
F.Y. 2014 - 2015, 3rd Quarter
Best MSP OI Quality Analyst, Recipient
Project Eden, Hinduja Global Solutions
F.Y. 2014 – 2015
Outstanding Quality Analyst - Humana, Recipient
Business Excellence & Transformation, Hinduja Global Solutions
F.Y. 2014 – 2015
Leadership Experience:
Institute of Nursing Student Council, Auditor
Far Eastern University
S.Y-
Academic Committee, Chairperson
Institute of Nursing Student Council, Far Eastern University
S.Y-
MSP COB Quality, POC
Hinduja Global Solutions
December 2014 – December 2015
Specialty Team, Team Leader
Hinduja Global Solutions
December 16, 2015 – May 16, 2016
Seminars and Trainings Attended:
Advance Cardiac Life Support
Emergency Nurses Association of the Philippines Inc./American Safety & Health Institute
September 17-18, 2016
Basic ECG Reading and Dysrhythmia Recognition
Emergency Nurses Association of the Philippines Inc./American Safety & Health Institute
September 17-18, 2016
Basic and Advanced Airway Management
Emergency Nurses Association of the Philippines Inc./American Safety & Health Institute
September 17-18, 2016
Electrical Therapy
Emergency Nurses Association of the Philippines Inc./American Safety & Health Institute
September 17-18, 2016
Basic Life Support
Emergency Nurses Association of the Philippines Inc./American Safety & Health Institute
September 17, 2016
Heartsaver First Aid Course
FDM Training Center/American Heart Association
August 29, 2016
Intravenous Therapy
Capitol Medical Training Center
August 8 – 10, 2016
Performance Coaching Certification – Phase 1
Learning and Development, Hinduja Global Solutions
April 25 – 29, 2016
Presentation Skills for Non-trainers
Learning and Development, Hinduja Global Solutions
May 29, 2015
Leadership Image
Learning and Development, Hinduja Global Solutions
February 23, 2015
Forensic DNA Analysis Seminar
Global Learning Innovations Training and Seminars
September 11, 2011
Wound Assessment Seminar
Global Learning Innovations Training and Seminars
September 11, 2011
Death Examination and Autopsy Seminar
Global Learning Innovations Training and Seminars
September 11, 2011
Emergency Nursing Seminar
Global Learning Innovations Training and Seminar
August 30, 2011
S.C.A.L.E. Training, Project and Funds Management
Office of Student Affairs, Far Eastern University
May 24 and 25, 2011
Employment History:
Freelance Private Duty Nurse (September 9, 2018 – December 10, 2018)
Self-employed, Philippines
Monitor and record Vitals signs of patient as ordered.
Monitor and record input and output of patient as ordered.
Administer drugs as prescribed by the physician.
Maintain proper hygiene of patient.
Assist in activities of daily living.
Staff Nurse (October 11, 2016 – September 9, 2018)
Commonwealth Hospital and Medical Center, Philippines
Monitor and record Vitals signs of patient as ordered.
Monitor and record input and output of patient as ordered.
Administer drugs as prescribed by the physician.
Refer patients to Junior Consultants and Consultants accordingly.
Insert IV line with the appropriate IV fluid.
Provide appropriate Nursing interventions to patients.
Collaborate with the Attending Physician to provide the appropriate care to the patient.
Ensure patients’ security.
Facilitate all procedures prescribed by the Attending Physician.
Forward patient’s chart to billing once patient is for discharge.
Instruct patients of Home Medications prescribed by the Physician.
Collaborate with Dietary department for any special diet ordered by the Attending Physician.
Provide health teaching to patients and relatives.
Nurse Apprentice (September 16, 2016 – October 11, 2016)
Commonwealth Hospital and Medical Center, Philippines
Assist the Staff Nurse in his/her responsibilities.
Monitor vital signs of the patients.
Provide answers to patients’ queries.
Prepare bed as necessary.
Facilitate all procedures as ordered by the physician.
Daily checking of E-cart.
Team Leader (December 16, 2015 – May 16, 2016)
Hinduja Global Solutions, Philippines
Handle a team of 15 associates.
Monitor the metrics of each associate.
Assign cases that need investigation to the associates.
Extract productivity of each associate and update productivity tracker.
Provide information to the shift manager for any change in productivity from the previous weeks.
Make sure that the team’s total billable headcount is met on a daily basis.
Coach each associate of their performance on a weekly basis.
Institute Discipline Management in accordance to the company’s code of conduct.
Serve Citation forms and Disciplinary Action Forms to the associates as necessary.
Coordinate with HR for any employee relations issue.
Send the associates’ Quality Scores on a daily basis.
Maintain a scorecard of the team for the managers’ reference.
Act as a liaison officer between the clients, the managers, and the associate for any process updates.
Resolve any e-mail escalation sent by the clients within 48 hours.
Provide feedback from the clients, the other team leads, quality team, or process analyst to the associate to and create an action plan to prevent incurring the same mistakes.
Provide commendations upon receipt from the clients.
Organize a team building activity to increase the team’s camaraderie.
Recognize top performing associates.
Cascade any process update to the associates.
Quality Analyst (December 9, 2013 – December 15, 2015)
Hinduja Global Solutions, Philippines
Monitor outbound calls made by the associates ensuring accuracy of information gathered from the other insurance carrier.
Check updates and requests made by the associates to make sure that appropriate determination and documentation is made.
Flag the managers and leads of any critical incidents incurred by the associate during the call and with the updates made.
Coordinate with onshore counterparts for any change in process and auditing guidelines.
Create slides for weekly business review.
Formulate questions for the monthly initiative to serve as a knowledge check for the associates.
Schedule a monthly call with onshore counterparts to ensure that everyone is following the same audit guidelines.
Facilitate a monthly meeting with all support staff to make sure that all departments are calibrated with the processes and audit guidelines.
Update the quality database and dashboard in a weekly basis to show the previous week’s quality performance.
Provide the Quality Manager and Quality Lead of any observations that can help in maintaining or increasing the quality performance of the associates.
Coach the associates regarding their down scores, as necessary.
Facilitate a weekly huddle with the teams to discuss the team’s quality performance and error trending.
Attend weekly check-in calls with the clients.
Represent the Quality team for all meeting requests from the managers.
Cascade any new updates to the rest of the Quality team.
Healthcare Representative (November 16, 2012 – December 8, 2013)
Hinduja Global Solutions, Philippines
.
Review member’s file if another medical insurance is liable for the member’s medical expenses.
Perform an outbound call to the other insurance carrier to verify member’s eligibility.
Provide information of the member to pull up the account without providing any PHI (Personal Health Information) in accordance to HIPAA.
Gather member’s eligibility information from the other insurance carrier.
Note all information provided by the other insurance carrier in the database.
Update all systems to show the determination of the member’s coordination of benefits.
Safeguard member’s information by properly locking your station when on break.
Sales Representative (July 16, 2012 – October 16, 2012)
Sitel Philippines
Handle inbound calls from customers who wants to disconnect their services.
Promote services that can be transferred to the customer’s new house to prevent disconnection.
Pitch in mobile services offered by the client.
Provide quotation for the new cost of the services that will be transferred.
Advise the customer of any possible upgrade to their Telco, broadband, and/or tv services to better fit their needs.
Perform credit-check prior to closing a sale.
Schedule disconnection of services and pick-up of tv box, if necessary.
