Francis Joseph Casocot

FRANCIS JOSEPH B. CASOCOT Sto. Rosario Heights, Junob, Dumaguete City,- |- Work Experience Foxpoint Web Design | March 2024 – Present (Part-time and seasonal) Virtual Assistant | Account Manager Handled community moderation through active participation in online forums and social media. Coordinated client & team communication and facilitated smooth project workflows. Provided high-level executive support including scheduling, reporting, and confidential information management. Managed calendars, emails, and travel arrangements. Successfully managed projects from initiation to completion, ensuring client satisfaction and on-time delivery. TopHire.Co | August 2023 – Present Virtual Assistant | Account Manager Generated and managed leads to support the sales team. Provided client service tasks including invoicing, sales deal processing, feedback collection, troubleshooting, and other sales-related activities. Managed data entry for administrative support. Performed recruitment tasks like uploading profiles to Applicant Tracking Systems (ATS) and sourcing candidate details. Provided technical support by managing internal dashboards and other tools. Communicated and collaborated with clients, candidates, employees, and vendors. Completed documentation and reporting duties. Served as Account Manager. Land Bank of the Philippines | November 2021 – April 28, 2023 Customer Associate Facilitated over-the-counter transactions and managed ATM operations, showcasing strong communication and organizational skills. Verified and certified the authenticity of signatures and documents, demonstrating attention to detail and accuracy. Processed payroll for clients, ensuring timely and accurate disbursements. Handled various bank transactions, including incoming/outgoing clearing check transactions, utilizing administrative experience and a process-driven mindset. Accomplished administrative tasks while effectively managing transaction verification and currency authentication. Bibo Global Opportunity, Inc. (Engoo) | August 2020 – November 2021 ESL Tutor Prepared course materials and designed comprehensive lessons covering all aspects of written and verbal English language skills. Implemented effective teaching strategies to enhance students' English language proficiency. Adapted lesson plans to meet individual learning needs and fostered a positive learning environment. Designed engaging activities to promote active student participation and language acquisition. Florida State Energy Auditors and Real Estate | June 2020 Virtual and Admin Assistant Provided virtual assistant support to Florida State Energy Auditors and Real Estate. Administered data entry, document management, and organization. Provided on-call price quotations and conducted cold calls to potential house sellers. Designed marketing materials and executed email marketing campaigns. Scheduled appointments for clients. Bank of the Philippine Islands | November 4, 2019 – April 27, 2020 Customer Service Associate Provided excellent customer service, addressing clients' financial needs with strong communication skills. Proactively cross-sold bank products, answering inquiries, and promoting new services and promotions. Processed payroll for clients, ensuring timely and accurate disbursements. Ensured confidentiality and protected bank operations by maintaining strict information security. Proficient in administrative tasks and utilizing technology platforms to enhance efficiency. Awarded as one of the top referrers in December of 2019. Wealth Development Bank | September 4, 2017 – October 31, 2019 Customer Service Associate Provided customer account services by receiving deposits and loan payments, cashing checks, and issuing savings withdrawals. Processed payroll for clients, ensuring timely and accurate disbursements.