Francis John Dela Torre

I am an efficient, effective & upbeat Virtual Assistant, Personal Assistant, Appointment Setting which does cold calling for several Business and Home Owners for setting up appointments. I can help you with Phone/Email Support, Call Handling, Telemarketing, Customer Service, Web Research. Real Estate Skip-Tracing, Data Scraping.

I am willing to roll up my sleeves for you to make a measurable impact on your business.

I have an experienced working with clients from the US, UK, and AU as a Virtual Assistant / Customer Service for E-commerce business ( Shopify ) for almost 3 years which I'm handling different campaigns for my clients more likely on Beauty Products, Slimming Pills, Muscles Pills, E-cigarets, T-shirts, Items of furniture, and Kitchen stuff and more.

DAILY TASK INCLUDES:

1. Processing orders for different products.

2. Follow-up status of the shipment.

3. Processing Refunds.

4. Cancellation of Orders.

5. Process RMA's (Return Merchandise Authorization)

6. Escalation of a lost shipment.

7. Process Re-shipment.

8. Process Disputes / Chargeback

9. Sending Emails

10. Shopify product import and export

11. Pricing

12. Take the products from price list spreadsheet and populate to spreadsheets csv

13. Social Media Post

14. Managing & preparing orders from an e-commerce store

15. Order fulfillment

16. Adding new products to the Shopify store

17. Prepare daily shipping for orders

18. Data entry & spreadsheets

19. Managing orders via email

20. Live Chat support

TOOLS: 

Shopify | Oberlo | Lime Light CRM | E-dialer | Fulfillment | Mojo Dialer | Phone Burner Auto Dialer | Honeybook Pipeline (Sales Funnel) | RingCentral | Google docs & drive | Team Viewer | Slack | Dropbox | Skype | Podio| CallRail | Salesforce | VoipStudio