Francis Jay Quilop Garcia

GARCIA, FRANCIS JAY Q. CSR / VIRTUAL ASSISTANT / SALES ABOUT ME I'm a motivated professional with experience in customer service, virtual assistance, and sales. I excel at handling client needs, managing tasks efficiently, and supporting business growth through clear communication and strong relationship-building. I'm detail-oriented, dependable, and always focused on delivering great results. CONTACT EDUCATION- Science, Technology, Engineering, and Mathematics - Emilio Aguinaldo College Block 18 Lot 8 Dagat-dagatan Ext. Caloocan City -- Technological University of the REFERENCE Philippines BS in Computer Engineering SKILLS Customer retention and satisfaction Email and chat support Industry expertise Scheduling and appointment setting Sales skills Customer service skills File organization and cloud storage (Google Drive, Dropbox, etc.) Adaptability Microsoft Office / Google Workspace MICHAEL ESGUERRA FormerTeam Lead at Movate - ZYENE VERGARA Former Client (Virtual Assistant) - SONNY RETOR Former Sales Manager at PC Worth - WORK EXPERIENCE CONCENTRIX Customer Service Representative September 2020 - January 2021 MOVATE Customer Support Engineer July 2021 - October 2024 Handled high-volume inbound and outbound calls, assisting customers with placing and expediting orders. Provided prompt and professional service to resolve inquiries, ensuring customer satisfaction and efficient order processing. Provided comprehensive support through inbound/outbound calls, emails, and live chat. Work collaboratively with other departments to finish daily tasks Handled escalations with professionalism, focused on customer retention, and ensured timely resolution of technical and servicerelated issues to maintain high customer satisfaction. Enter sales data and customer data into the company database VIRTUAL ASSITANT Direct client (December 2024 - March 2025) Provided remote administrative support including calendar and email management, file organization, and data entry Assisted with basic graphic design and managed social media accounts to enhance online presence and engagement. Scheduled and published posts on social media platforms to boost client engagement Conducted data entry, maintained spreadsheets, and handled basic bookkeeping tasks PC WORTH Technical Sales Associate March 2025 - September 2025 Assisted customers by understanding their technical needs and recommending appropriate products and solutions Provided detailed product information and demonstrations to support informed purchasing decisions Achieved sales targets through upselling and cross-selling techniques