Francis Jay C. Magday

FRANCIS JAY C MAGDAY Address: Project 6 Mindanao Avenue, Quezon City Mobile:- Email address:-Skype ID:-SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Human Resource/Outsourcing –1 years of working as a Human resource/Outsourcing at United States Medical agency. We are the one who are calling Physicians and qualify them on our Job position. Specialized skills including Microsoft Excel, Microsoft Word and Bullhorn. Utilizing various recruitment technologies to acquire a high volume of applicants. Maintaining ethical hiring practices and aligning with the regulatory environment Outbound Sales Telemarketer – Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. Deliver promotional presentations to current or prospective customers. Explain products or services and prices, and answer questions from customers. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Project Management and Research – Conceptualized, managed, and initiated several website, mobile and web application development projects, including administration and configuration. Operational and Performance Management - 2 years of operational "Customer Service" experience in Tech, Billing, Collection, and Fraud (Support mediums – Email, eSupport (Chat) and Phones). People and Talent Management – Experienced in managing teams within the 1-year tenure in Operations and implemented and oversaw a robust internal Leadership Enhancement and Development program with more than 90% success rate in promotions and career advancement. EMPLOYEMENT HISTORY PROVENIR USA/ WELLMED Human Resource/Outsourcing/Talent Acquisition WellMed at Morgan. 2922 Morgan Ave. Corpus Christi, TX 78405. Monday – Friday 5pm-9pm. Saturdays & Sundays 8am-6pm    Preparing or updating employment records related to hiring, transferring, promoting, and terminating Explaining human resources policies, procedures, laws, and standards to new and existing employees Ensuring new hire paperwork is completed and processed     Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks Performing job evaluations and job analyses IS AS CASHOFFER REAL STATE Admin Assistant/Lead Generator/Workforce PHOENIX ARIZONA           Conducting training sessions Managing podio Evaluating the effectiveness of training programs Technical support for crm like Mojo and Xencall Skiptracing using leadsherpa and property radar Managing contracts and foreclosure leads Sorting clients or prospects on google sheets and excel/making filters on excel Searching realtors and directing prospects to them Managing text message and email for possible prospects Listening to agent calls /Quality assurance SPRINT USA Customer Care Representative Sta Rosa Laguna Philippines      Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. SIRIUS XM SATELLITE RADIO Outbound Sales Representative 1634 Upper McKinley Rd Taguig Metro Manila, Taguig, 1630 Metro Manila     Make outbound customer calls to promote and sell a product or service especially on their radio that has been cancelled. Consolidate existing customer base while building new customer base Assist and support sales, marketing or other departments in handling customer requests and needs. Activating Trials and converting it to a paid subscription, Offering discounted rates and promotional offers. Real Estate Admin Assistant / Cold Calling March 2023 – December 2024 Key Achievements:    Generated 20–25 qualified leads weekly, directly boosting the real estate team’s client engagement. Made 100+ outbound cold calls daily with a consistent lead qualification rate of 30–35%. Improved appointment setting rates by 15% through enhanced objection handling and client rapport techniques. EDUCATIONAL ATTAINMENT ALDERSGATE COLLEGE Solano, Nueva Vizcaya - Bachelor Science in Tourism Management