Francis Jake T. Basa

FRANCIS JAKE T. BASA With a strong background in customer service, I have developed a proven track record of delivering exceptional service that not only resolves issues but also builds lasting relationships with clients and customers. WORK EXPERIENCES Position Date Inclusive Company Location Job Description : : : : : Position Date Inclusive Company Location Job Description : : : : : Service Department Representative (SDR) August 7, 2023 – November 28, 2024 5 Star Auto Plaza 3690 W Clay St. St. Charles, MO 63301 • Assisting customer in setting up an appointment for their vehicle repair and/or maintenance • Assisting customer in scheduling for safety and/or emission inspection check Finance Collector August 7, 2022 – August 6, 2023 5 Star Auto Plaza 3690 W Clay St. St. Charles, MO 63301 • Calling customer to remind them of their vehicle notes due • Assisting with customer payment plans • Assisting with customer deferment of payments depending on their track record with the company and credit score with managerial review Position Date Inclusive Company Location Job Description : : : : : Position Date Inclusive Company Location Job Description : : : : : Business Development Representative (BDR) August 6, 2021 – August 6, 2022 5 Star Auto Plaza 3690 W Clay St. St. Charles, MO 63301 • Setting customer appointments for dealership visit and potential vehicle purchase • Assisting with customer inquiries on vehicle posted on the website and compliance of requirements Banking Specialist II August 2019 – August 2021 JP Morgan Chase & Co. – Cebu Philippines Geonzon St. IT Park, Barangay Apas Cebu City, Cebu, 6000 Philippines Chase Credit Card Services: • Catering customer’s inquiries regarding account balance, transaction, due date and the likes • Assisting the customers to make a payment over the phone or be re-connected to the automated system for payments • Changing / updating customer address, phone numbers, email and annual income data • Making report about fraudulent transactions • Disputing transactions against merchants with processing recurring payments, product returned / not received, customer changed of mind, not refunding without providing a no refund policy etc. Position Date Inclusive Company Location Job Description : : : : : Banking Specialist II January 2019 – August 2019 JP Morgan Chase & Co. – Cebu Philippines Geonzon St. IT Park, Barangay Apas Cebu City, Cebu, 6000 Philippines Chase Debit Card Services: • Worked as a retail CSR, where I handle the customer's debit card, checking and savings account, help them with general online concerns such as trouble shooting, resetting password, verification code, etc., filing fraudulent claim on a transaction/s, filing a dispute on a transaction/s, replacing damaged/lost or stolen card. Position Date Inclusive Company Location Job Description : : : : : Customer Service Representative - Level II May 2013 – November 2018 CTC BPO, Inc. Salinas Drive, Barangay Lahug Cebu City, Cebu, 6000 Philippines • Direct TV (DTV) Inhouse Front Line Dispatch: I helped the technicians reach out to their customers to check matters such as availability for installation, site survey verification (if serviceable), dish installation, cancelling, and closing work order. • Dynamic Dispatch (Inhouse/1099): I worked hand in hand juggling inhouse and contractor work having the same workload under DTV dispatch but this time I can move jobs between technicians depending on availability, supervisor advise and the like. • Nitel's Project Coordinator: I worked as a middleman between the vendor (service provider, i.e. Verizon, Spectrum etc.) and Customer (i.e. Granite). I constantly check with the vendor for update if the site is circuit serviceable, when the circuit installation will take place and etc. PROFILE Age Birth date Birthplace Nationality Gender Status Religion Mother’s Name Father’s Name : 32 years old : September 17, 1992 : Cebu City : Filipino : Male : Single : Roman Catholic : Winda Tesoro : Eddy Basa CONTACTS Cellphone Number Email Address : - :- STRENGTHS • Good Communication Skills • Adaptability • Trainable • Time Management • Hard-Working • Open-Minded • Team Player EDUCATIONAL BACKGROUND Tertiary Education : Bachelor of Science in Information Technology Cebu Institute of Technology-University 2009 – 2013 Secondary Education : University of San Carlos – South Campus 2005 - 2009 CHARACTER REFERENCES Mica Carillaga Direct Manager JP Morgan Chase & Co.- Nonalie Retubado Receptionist Elite Motors-