FRANCIS EMMANUEL
GRUMO
Virtual Assistant
Profile
I have experience in handling administrative tasks, social media
management,
content
creation,
customer
support,
email
marketing, scheduling coordination, and have used various CRMs
and AI tools. My skills and experience will allow me to make a
meaningful contribution to the team.
Work Experience
--www.facebook.com/fgrumo20
2021
–
2025
Linked VA
Virtual Assistant
Administrative Tasks
www.linkedin.com/in/fgrumo-
Social Media Management
freelance-va
Online Lead Generation and Management
Data Entry
Tigatto, Davao City,
Philippines
Email Marketing
CRM handling and navigation
2019
Education
2020
-
-
Flatworld Solutions Philippines
Collection and Billing Support - MCE Insurance UK
Payment assistance
Customer service
2016
Digital Tool Proficiency
2017
-
Focusinc Group Corporation (now FGC+)
E-commerce Virtual Assistant
Email management
Product management
Digital File Management
Customer Support
Purchasing
Interior Designing
Expertise
Social Media Management
Back Office Support - MODSY (Remote setup due to the pandemic)
Email Support (Customers, Suppliers)
Bachelor of Science in
Hotel & Restaurant Management
Holy Cross of Davao College
Awesome OS (Offsourcing Philippines)
Store management-
Convergys Philippines (now Concentrix)
Customer Service Representative - Macy’s (SEASONAL)
Customer service
Order entry
Language
Billing and payment assistance
Customer Service Representative - AT&T Cricket Wireless
English
Customer service
Filipino
Technical support
After-sales support
