Francis Gabriel Reyes

F R A N C I S G A B R I E L R E Y E S VIRTUAL ASSISTANT ABOUT ME EDUCATION/TRAININGS Hello! I started my career in the BPO industry where I developed excellent customer service skill. And now I'm an aspiring virtual assistant for an Amazon seller. Let me help you grow your business in any area of the Amazon e-commerce platform whether it be on product research, inventory management, answering customer's queries, or in PPC for example. AmazoNationPh Amazon Seller Virtual Assistant Masterclass ePerformax Global Communications Training Academy.Helium10.com Helium 10's Software Tools John Colley MBA, MA(Cantab) Six Steps to Amazon FBA Success WORK EXPERIENCE PERSONAL SKILLS AND TRAITS 2020 Eager to learn Results-oriented Diligent and organized Problem solver Highly trainable SKILLS Customer Service Product Research Product Listing Creation Product Listing Optimization Inventory Management Basic Graphic Design Helium10 Utilization Various Tools and Apps Utilization CONTACT - ePerformax CUSTOMER SERVICE REPRESENTATIVE Handled large volume of incoming calls and emails daily. Resolved customer's issue in a professional way. Provided walkthrough on PayPal's interface on desktop and mobile. 2018 Startek AMAZON E-MAIL SUPPORT Processed replacement or refund for defective/damaged or missing items. Answered inquiries about unknown charges on their account. Helped customers update their account. 2017 Sweet Escape Caffé BARISTA Maintained working area clean. Solved customer's complaints in a friendly manner. responsible for preparing, labeling, packaging and inventory of merchandise.