Francis Eyebhoria

NAME: FRANCIS EYEBHORIA LOCATION: Benin City,Edo State Nigeria. Lagos, Lagos State, Nigeria  Virtual Assistance || Customer Service and Lead Generation|| Administration || Appointment Setting/Operations ||Sales And Marketing. Professional Summary Versatile,detail-oriented Virtual Assistant, Lead Generation, Appointment Setting, Customer Service Professional with about 2 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative goal. RELEVANT SKILLS Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom,Calendly,Loom, Slack, Click-up, Monday.com, Google Suite, Google Calendar etc. Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service Effectively managed contract, achieving customer's expectations. Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support. SALES & MARKETING Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Strong knowledge of various email marketing tools: Contactout, Mailchimp, IONOS etc. Reach out to leads, increase and build a pipeline of prospective customers and manage interface. Upsell customers through the recommendation of products that meet their specific needs LEAD GENERATION A good knowledge of scraping quality and verified leads using Apollo.io, LinkedIn Sales Navigator, Yellow page.com, Yelp, Yell, Leadscrape, Google Map, etc. RESEARCH Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Business Growth Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 08/2023 to 06/2024 Lead Generation/Appointment Setting/Customer Support/Email Marketing. EASY NUMBERS LLC 01/2023 to 08/2023 Sales /Marketing /Lead Generation. CARL CURTIS MEDIA LLC Education Bachelor of Science: Sociology Ambrose Alli University Ekpoma, Edo State Nigeria. Professional Certificate: Chartered Institute Of Loan And Risk Management, Nigeria. Training and Certifications Leadership /Management Training Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract) Other Training Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation.