DESTINY FRANCIS
SALES REPRSENTATIVE/CUSTOMER SERVICE SPECIALIST
PROFILE
l am Destiny Francis,a results-driven Customer Service and Sales Specialist with proven expertise in delivering exceptional customer
experiences in both remote and fast-paced environments.Skilled in managing high-volume calls,guiding clients through digital
platforms,and converting inquiries into loyal customers,I have consistently achieved measurable sales outcomes.I have also horned
my skills in effective communication,problem solving,active listening and interpersonal relationship which has enabled me bond with
clients,understand their needs and provide tailored solutions.At Call Expert Insurance Supermarket,I handled 350 to 450 calls daily
and I developed advanced proficiency in outbound communication,lead qualification,and appointment coordination,maintaining
high productivity while surpassing key performance metrics.I also guided clients through customized service options,applying
objection-handling techniques to ensure satisfaction and build lasting relationships.
Proficient in Google Workspace,Microsoft Office,and CRM tools,I have effectively managed client communications,streamlined
workflow processes,and supported team productivity.I am recognized for professionalism,adaptability,a proactive mindset and
ability to stay calm under pressure.I am committed to providing high-quality service and helping organizations achieve growth
through strong customer engagement and reliable performance.
EXPERIENCE
Call Expert Insurance Supermarket-Wentzville,Missouri,USA
Appointment Setter
September 2024-August 2025
Consumer Opportunity-Wyoming,USA
Sales Representative
July 2023-November 2024
·Conducted 350-450 outbound calls daily using Chase
Dialer,pre-qualifying prospects and scheduling 10-15 virtual
appointments for licensed advisors.
·Assisted clients virtually in identifying suitable rental,rent-toown,and foreclosure properties,providing personalized
· Consistently exceeded daily call and appointment quotas,
·Managed 100-150 inbound and outbound calls daily,converting
inquiries into paying clients while maintaining professional
providing high-quality leads to support tailored insurance
solutions.
·Collaborated remotely with advisors to ensure clients
received
personalized,affordable
insurance
options,
enhancing customer satisfaction and retention.
·Maintained accurate records and reports using CRM tools,
ensuring seamless follow-up and data-driven decision
making.
guidance through digital platforms.
remote communication.
·Achieved 70-80%of monthly sales targets,consistently closing
25-30 new client accounts per month.
·Leveraged digital tools and solution-based selling techniques
to improve productivity and overcome client objections.
·Guided 50-70 clients monthly through online onboarding
processes,including website navigation,listings access,and
payment setup.
·Built and maintained long-term virtual client relationships,
driving repeat business and referrals.
EDUCATION
SKILL
Bsc in Political and Administrative Studies
University of Port Harcourt
-Completed in 2025
Rivers State
West African Examination (WAEC)
River Nun Grammar School Odoni
Rivers State
Completed in 20E
● Empathy
● Effective Communication
●CRM Usage
·Team Work
●Adaptability to Change
● Critical Thinking
●Problem Solving
First School Leaving Certificate
Community Primary School Odoni
Rivers State
●Active Listening
-Completed in 201Z
·Interpersonal Relationship
