Francis Del Fierro

 FRANCIS DE MESA DEL FIERRO 001 Hadrian St. Ext 1, Mt. View,Balibago, Angeles, Pampanga Mobile No.:- E-mail:- WORK EXPERIENCE: Position:IT/CCTV Tech/Web Developer Duration:April 7, 2019 – July 10, 2019 Company:Hotel Seoul – Somang Global Corp. www.hotelseoul.com.ph Chico St, Abacan St, and Aguinaldo St, Clark Freeport Zone Philippines 2023 - Provide troubleshooting and technical assistance about internet devices and network connection, website design and other administrative related jobs. Position:Customer Service Representative - Voice Duration:November 8, 2018 – April 7, 2019 Company:VXI, SM Clark Provide troubleshooting and technical assistance to customers. Assess the customer’s needs and translation into solutions. Coordinate with customers to resolve any billing inquiries. Act as the first point of contact for customers seeking help with products or technical issues. Position:Customer Care Representative - Echat Duration:May 10. 2016 – August 15, 2018 Company:RMS Collect Phils (IQOR) – SM Clark 3 -Maintain client relationship for business and help the sales team in achieving target Perform functions such as data entry, data management and data retrieval Use decision-making skills in responding for clients Assist clients on filing complaints, refunds, andreplacements Make use of the system in searching for products and answers Converse with clients in a polite and professionalmanner Use discretion in providing information to clients Position:Freelance Java(Netbeans) Programmer Duration:January 11, 2016 – present Client:Idletech Auto Care - Anunas, Angeles City www.idletechautocare.info - created and maintain billing and quotation system under Java (netbeans) , including reports and billing/quotation receipt. Client: Seoul Auction Pampanga -www.seoulauctionsfn.com Setup pc, printer and office network, created and maintain Sales Auction System. Setup and redesign their website. Position:IT Staff/Programmer/Data Encoder Duration:March 31, 2013 – November 7, 2015 Company:JHE M J Auctions Services (Dau Pampanga) Job Description: -Create tarpaulin layout, update website banners and links(www.jmjauctions.com). Assist marketing staff and database. Redeveloped and enhanced JHEMJ Auction Services System and created One Quiapo Hotel Time Management System / Trinx and SGM Inventory System (Dalandanan, Valenzuela – under Visual Basic 6 and Wampserver) Maintain/Repair Computer and Peripherals Encoder 50wpm 95% accuracy Position:Freelance Computer Technician/Graphic Artist Duration:February 2011 – March 2013 Company:Countryside Rural Bank of Palauig, Zambales Inc. UR_Website.com Internet Shop (Palauig, Zambales) Johnnine Internet Café (Palauig, Zambales) Job Description: -Repair/Maintain computer,printer and laptop. Position:Junior Graphic Artist/IT Technician Duration:Aug 1, 2010 – Feb 18, 2011 Company:Provincial Tourism and Investment Promotions Office Job Description:-create/layout brochures, flyers, and tarpaulins. -repair/maintain computer devices and peripherals. - Encoder (48wpm) Position:Hub Specialist Duration:Dec 7, 2009 - Feb 10, 2010 Company:Urban Ventures Corp. Location:Subic, Olongapo City Job Description:- Selling globe products like globe cards, tattoo kit and sim. - technical for their product tattoo kit. Position:Computer Programmer/Technician Duration:Apr 20, 2008 - Dec 7, 2009) Company:Provincial CapitolOf Zambales Location:Iba, Zambales Department:Provincial Planning And Development Office Job Description:-Maintain computer and related peripherals Created dynamic website for the procurement homepage. (this site is used for posting bidding/s) http://explorezambales.netau.net/procurement.php/ Position:Owner Duration:Jun 8, 2006 - Mar 30, 2008 Company:Charles Del Fierro Computer Shop Location:Palauig, Zambales Position:IT Technician 1 Duration:Apr 2005 - May 4, 2006 Company:Steel Asia Manufacturing Corporation Location:Bahay Pari, Meycauayan, Bulacan Job Description- Repair/maintain all workstations and related accessories. - Prepare/Configure workstations for deployment. - Shall help in the assessment and monitoring of contractors and suppliers for Hardware/Networking projects. - Perform other duties as may be assigned by management. EDUCATION: School:AMA Computer Learning Center - Caloocan Course:Computer System Design and Programming Date:May 2002 – May 3, 2004 TECHNICAL SKILLS: Platforms: Microsoft Windows (98/2000/NT/XP/2003/VISTA/7/8.1 and Windows 10) Ubuntu, Kali Linux Languages: Visual Basic 6, HTML, PHP , Java(Netbeans IDE) DBMS: MySQL, Microsoft Access Tools: MS Office 2003/2007/2010, Adobe Photoshop CC, Adobe Dreamweaver, Adobe Illustrator, Autodesk Maya 2013, Teamviewer, Virtualbox Skills: Network Cabling, Client Setup and Installation. TRAININGS/SEMINARS: DateTopic/Course Title Feb 19, 2009- Feb 20, 2009Introduction to ArcGIS Desktop III: GIS Workflows and Analysis Feb 16, 2009- Feb 18, 2009Introduction to ArcGIS Desktop II: Tools and Functionality Geodata Solutions, Inc. Dec 15, 2008- Dec 16, 2008Property Assessment and Tax Administration System (PATASv4i) and Treasury Operations System (TOSv4i) (Conducted by Geodata Solutions, Inc.) REFERENCES: Lallaine Capistrano Team Leader - Supervisor Tech Hub 1 & 2, SM Clark 3, Angeles- Rogie Infiesto Safety Officer Hotel Seoul Clark Tel.No.:- www.hotelseoul.com.ph Jerald Mendigoria Nurse The Medical City - Clark - Francis DM. Del Fierro Applicant Signature