Francis Anthony Bagares

VIRTUAL ASSISTANT/CSR AND TSR/IT HELPDESK FRANCIS ANTHONY OBED BAGARES GET IN CONTACT Home: - Mobile: - - Blk 88, Lot 7, Phase 5, Deca Homes Resorts and Residences, Tugbok, Davao City 8000 PERSONAL PROFILE WORK EXPERIENCE TECHNICAL SUPPORT REPRESENTATIVE A freelancer who has expertise in customer service, technical support, chat , email and voice support. Have been working as a Technical Support Representative for 6 years with wide knowledge in IT software/hardware AREAS OF EXPERTISE Sutherland Global Services | May 2014 - July 2015 Doing a chat conversation with customers for product issues Troubleshooting on devices using remote tool Escalating issues to next tier if basic TS steps does not fix the issue Handling billing concerns and sales for prospect buyers CUSTOMER/TECHNICAL SUPPORT REPRESENTATIVE/SME Conectys Philppines Incorporated | July 2015 – April 2020 Receiving calls from hotel guests and employees regarding network connectivity issues Doing basic and advanced network troubleshooting for hotel internet connectivity Reporting hotel wide issues to senior network analyst(lvl 3) Creating day-to-day report for call drivers EMAIL AND CHAT SUPPORT Email and chat support Technical Support (IT hardware/software) Customer Support IT Helpdesk Vidello Ltd. | April 2020 - September 2021 Handling customer facing concerns through email and chat Doing basic video editing to make a tutorial for first time users of the software Reporting software bugs to developer for further checking IT Helpdesk Farout Solutions Incorporated | May 2019 - October 2021 Maintaining client computers through remote updates (Windows, Patches, Security software) Troubleshoot computer issues (No boot, BSOD, No Power, etc) Install network printers, scanners (scan to email, scan to folder) Use of Office365 to onboard and offboard users Initial computer setup OTHER SKILLS The ability to analyze complex technical information Can work with minimal supervision Detail oriented Excellent problem solver EDUCATION HISTORY NOTRE DAME OF MIDSAYAP COLLEGE Bachelor of Science in Information Technology, 2014 Member , Philippine Society of Information Technology Students Member, Alpha Phi Omega International Service Fraternity and Sorority NOTRE DAME OF MIDSAYAP HIGH SCHOOL Graduated Class of 2009 Member, Music Club Member, Drum and Bugle Corps