Francis Ace Nabong

I have 8 years of experience in the call center industry, where I’ve held various roles and built a strong foundation in customer service, communication, and data entry using the CS Central System. As a WFM Real-Time Analyst, I developed adaptability, time management, and multitasking skills. I was later promoted to Scheduling Analyst, gaining experience in data analysis, email handling, and calendar management. Most recently, as a Forecasting Analyst, I created Excel dashboards, conducted research, and prepared reports to support strategic planning. I’m proficient in Microsoft Office tools—especially Excel, Outlook, Teams, OneNote, SharePoint, Forms, and PowerPoint. I also have a working knowledge of Google Workspace, Skype, Zoom, and Canva for basic graphic design. This combination of technical and administrative expertise allows me to support business operations efficiently and effectively.

I’m disciplined and communicate well, which helps me succeed in remote work. I can help you leverage your time by organizing tasks, improving processes, and using efficient strategies so you can focus on important work.