Francia Adap

I am a highly motivated customer service representative with almost a decade's experience, including three years in inbound sales. I specialize in exceptional customer support, creative problem-solving, and building customer loyalty.

At Amazon, I managed customer accounts and subscriptions, tracked orders, and processed refunds while liaising with third-party sellers. I also trained in tier 1 technical support across various business lines. I efficiently upsold services like internet, home phones, and wireless cell phones in the telecommunications sector, using LS-CRM for order processing and customer billing.

I am an expert in handling auto and personal loan inquiries, including payoff quotes and due date changes and ensuring customers receive tailored assistance. I am proficient in Salesforce CRM, LS-CRM, Siebel, Oracle, ServiceNow, Freshdeak, ShipStation, Extensiv, Microsoft tools, and Angular applications.

My organizational skills, attention to detail, and strong family values drive my passion for my work. In my downtime, I enjoy watching TV series, playing with my two kids, and organizing our home. I am eager to leverage my skills and experience in a new opportunity that allows me to make a positive impact.